International Customer Experience Specialist

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo

Company Overview

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We are a global customer experience specialist, started by two French entrepreneurs in the year 2000. Our international hub in Lisbon takes care of customer service experiences on behalf of some of the world's most progressive brands.

Salary

The package is in line with the market: €1,100 gross per month for 14 months, plus up to €120 monthly bonus and meal vouchers of €7.23 per workday.

Job Description

As a Technical Customer Advisor, you will provide support to customers by responding to inbound requests and documenting relevant case information. You will also assist users with pre-sales, general inquiries, and technical support issues via phone, email, and social media channels.

Adapting the brand's voice and tone for interactions on both private and public channels is crucial. Ensuring excellent customer satisfaction by responding in an appropriate and friendly manner is essential.

Required Skills and Qualifications

  • You are a native Dutch speaker and have a good level of English.
  • You are looking for a job opportunity abroad.
  • You are motivated and committed to your work.
  • You have no troubles with writing in Dutch.
  • You are a team player and willing to work with many other nationalities.

Benefits

  • CDI - 3 months trial period.
  • Working hours: 40 hours a week, 5 days a week, Monday to Friday (rotating shifts) 8am to 8pm.
  • Saturday and Sunday 8 am to 5 pm.
  • Fully paid training, professional development, and career evolution.

Others

You will work in a multicultural environment alongside a diverse team. If you live outside Portugal, we offer reimbursement of initial flight tickets after 6 months within the company and 12 months of accommodation in a shared flat provided by the company (rental fee to pay).



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