Norwegian Customer Experience Specialist for International Calls
hace 4 días
At Recruitas, we are seeking a dedicated and skilled Norwegian-speaking professional to join our team as a Customer Experience Specialist. This role involves providing exceptional service to customers in Denmark via international calls.
About the RoleWe are looking for someone with strong customer orientation, who can communicate effectively in Norwegian (verbal and written) and has a good command of English. The ideal candidate will be available to work shifts in an International Call Centre setting.
Key Responsibilities- Respond to customer enquiries via chats, calls, social media queries, and emails
- Provide customers with product and service information
- Research required information using available resources
- Identify customer needs and manage and resolve customer complaints
- Maintain an up-to-date customer information system
- Identify and escalate priority issues
- Follow up on customer calls where necessary
- Native / Fluent in Norwegian (verbal and written), with a good command of English
- Strong customer orientation (previous customer service experience is advantageous)
- Available to work shifts (International Call Centre)
- Office-based
- Strong PC literacy
The estimated salary range for this position is approximately €30,000 - €40,000 per annum, depending on experience and qualifications.
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