International Customer Experience Specialist in Lisbon, Portugal

hace 3 semanas


Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

Are you looking for a new challenge in the customer service industry?
Do you have a passion for delivering exceptional experiences to clients?
We are seeking a highly skilled and motivated International Customer Experience Specialist to join our team in Lisbon, Portugal.

About the Role:

  • Support clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands.
  • Answering incoming customer queries promptly.
  • Identifying issues and providing effective solutions to ensure customer satisfaction.
  • Recording customer data accurately in the CRM system.
  • Providing ad-hoc support as required.
  • Being a team player and collaborating for the success of the team and project.

About You:

  • A native-level proficiency in Dutch is not necessary; however, having at least B2 level of English is essential.
  • An in-depth understanding of the value and impact of a superior customer experience.
  • Excellent listening skills and proficient communication abilities.
  • A drive for excellence and professionalism.
  • Strong teamwork skills and dedication to collaborative success.
  • Excitement about intercultural communication and the expatriate lifestyle.
  • Living in or willing to relocate to Lisbon for an international career and life experience.

What We Offer:

  • Type of contract: a long-term fixed term contract, renewable every year.
  • Working hours: full time (40h/week) Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule.
  • Salary conditions: two options including free accommodation (shared flat, all bills included) or excluding accommodation. Estimated salary: €25,000 - €35,000 per year.
  • For international candidates: reimbursement of your initial flight expenses after 3 months, help in paperwork, opening bank account, etc. upon your arrival.
  • Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
  • Real career opportunities in different career paths.
  • Compensation during training period if successful (from 1 to 4 weeks).

About Our Company:

Empresa Reconocida is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. We take care of our employees from career development, language skills, and accommodation to social integration. Located in Lisbon, we offer a vibrant cityscape and cultural heritage, delicious Portuguese cuisine, friendly locals, positive vibes, and a lively urban lifestyle. The city enjoys year-round warm weather and beach life by the Atlantic, a large English-speaking community and international ambience.



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