Business Development Leader

hace 4 semanas


Madrid, Madrid, España Adaptive Teams A tiempo completo

We are Blacks, a company with a rich history dating back to 1863. Our passion for the outdoors drives us to provide clothing and equipment that enable people to explore and enjoy nature. We strive to make the outdoors accessible to everyone, regardless of their background or ability.

Role Overview

In this role as Operations Director, you will play a crucial part in making your Blacks store a great place to shop and work. You will lead and motivate a high-performing team of colleagues to deliver exceptional customer service, exceeding expectations and building long-term relationships with our customers.

Your key responsibilities will include:

  • Supporting the Store Management team lead and motivating a high-performing team of colleagues
  • Creating a culture of exceptional customer service, ensuring our store teams win customers for life by exceeding their expectations
  • Developing and implementing effective leadership and management strategies to drive business results
  • Maintaining a safe and compliant operating environment for all colleagues and customers

You will be responsible for delivering financial results in line with or in excess of company targets and duty managing the store in the absence of the Store or Department Manager.

Requirements

To succeed in this role, you will need to possess:

  • Great leadership and mentoring skills, with the ability to build strong relationships with colleagues and stakeholders
  • Excellent communication and interpersonal skills, with the ability to inspire and engage others
  • A proven track record of delivering excellence in customer service and sales performance
  • Knowledge of local market trends, competitor activity, and the ability to identify opportunities to drive business growth
  • Leadership behaviours that align with our values, including a plan-do-review mindset, confident decision-making, and a passion for developing teams

As a member of Adaptive Teams, you will enjoy a range of benefits, including incremental holiday allowance, staff discount on JD Group and other brands, discounted membership at JD Gyms, and personal development opportunities to learn and develop at work.



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