Customer Success Solution Expert
hace 3 días
**About Salesforce**
Salesforce, the world's #1 CRM, empowers companies to connect with their customers in a whole new way. With our cutting-edge technology and innovative approach, we're revolutionizing the way businesses operate.
We're proud to be one of the fastest-growing enterprise software companies, recognized as one of the World's Most Innovative Company by Forbes, and a Fortune 100 Best Companies to Work for for 11 years running.
Our employees are the driving force behind our growth and success. They thrive on delivering exceptional results for our customers while also giving back through our 1/1/1 model.
The Customer Success Solution Expert plays a crucial role in mapping out and executing successful implementations. As an expert advisor, they work closely with partners to provide best practices, strategic guidance, and review key deliverables during multiple phases of Salesforce solution delivery.
This includes collaborating with partners to identify gaps and enhancements needed on best practices, providing ongoing reviews of partner projects to assess progress and provide guidance, and working with Customer Success Managers to mitigate and resolve red accounts and escalations.
**Required Skills and Qualifications**
- 4+ years of experience delivering Salesforce solutions
- 3+ years in an implementation lead role, preferably as an Engagement Manager, Project Manager, Consultant, or Implementation Architect
- Experience and technical understanding of one or more Salesforce products/platforms
- Experience and understanding of multiple delivery methodologies
**Benefits**
As a valued member of our team, you'll enjoy a range of benefits, including:
- Competitive salary: $120,000 - $160,000 per year (depending on location)
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Flexible work arrangements, including up to 20% remote work option
**Join Our Mission**
At Salesforce, we believe that the business of business is to improve the state of our world. We're committed to creating a workforce that reflects society through inclusive programs and initiatives, such as equal pay, employee resource groups, and inclusive benefits.
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