Sales and Customer Success Expert

hace 1 día

Barcelona, Barcelona, España Gostudent A tiempo completo

Company Overview

At GoStudent, we reimagine learning by enabling every student in the world to unlock their full potential through affordable and inspiring lessons from quality tutors chosen to fit their individual needs.

About the Role

We are on the lookout for a Sales and Customer Success expert to join our international team of talented thinkers, doers, and magic makers. If you're passionate about disrupting the future of education and making a real impact, this is your opportunity to shine in the EdTech sector.

Your Role in Our Journey

You will actively reach out to leads (parents, students, adults) via inbound or outbound lead sources and conduct a thorough needs analysis to understand their educational aspirations. You will pair the student with the ideal tutor and organise a free consultation session to build personalised educational plans.

Key responsibilities include:

  • Maintaining communication channels with prospects mostly via phone and email.
  • Leveraging your relationship-building skills to build trust and enrol customers in educational packages.
  • Welcome your new customers to our platform and ensuring best-in-class onboarding experience.
  • Build a strong relationship with your new customers and support them during the whole customer journey.
  • Focusing on collecting referral leads out of your existing customers base.
  • Working closely with the Tutor Management team to deliver the best solution for the prospect and ensure an excellent tutoring experience.
  • Promoting cross-functional collaboration, help us identify and build best sales practices for the sales team and bring new ideas to improve our product offering and internal processes.

What You'll Need

To be successful in this role, you'll need:

  • Ambition & competition: You're ambitious and achieving goals motivate you - you enjoy challenges and always try to improve your performance.
  • Communication: You are open-minded and self-confident, you like to talk to people and naturally draw their attention to you.
  • Native-like proficiency in English.
  • Proactive attitude: You like to try new things and have ideas to challenge the status quo, you are not afraid of mistakes and roll up your sleeves to make things happen.
  • Team player: You like to spend time with your colleagues, share your knowledge and go one step further to achieve the team goal.
  • Organisational talent: You know how to structure your work. You always keep an eye on everything important and know how to prioritise your tasks and leads.

Your Impact

In this role, you will play a critical part in delivering exceptional customer experiences and driving business growth. You will have the opportunity to work with a talented team, develop your skills and expertise, and contribute to shaping the future of education.

Location

This role can be based in London (Hybrid), UK (Remote), or Barcelona (Hybrid).

Salary

The estimated salary for this role is £50,000 - £65,000 per annum, depending on experience.

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