Cloud Success Expert
hace 2 semanas
Nutanix is a leading enterprise cloud company that helps organizations transform their IT infrastructure and achieve business success.
SalaryThe estimated annual salary for this role is $80,000-$120,000, depending on experience and location.
Job DescriptionWe are seeking a highly skilled Cloud Success Expert to join our Digital Engagement team. As a Cloud Success Expert, you will be responsible for delivering exceptional customer service and improving customer retention and subscription renewals for Nutanix customers.
You will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers, and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.
We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem, and be able to define a customer engagement plan aligned with your Nutanix account team for Small to Medium sized (SME) Customers in the Middle East.
We are confident that within your first year, you'll have developed strong relationships with our customers. You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner, you'll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business, and year-end bottom line.
Required Skills and Qualifications- Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including preparation and delivery of progress checks for renewal customers, license activation workshops, commercial reviews, all of which are designed to drive the increased success of renewals.
- Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams.
- Work with Account teams and internal resources to negotiate and address customer objections as they arise.
- Report customer feedback and advocate customer needs in the Nutanix ecosystem.
- Great earnings potential (with achievable targets and uncapped commission, tied to accelerators).
- Work in our new sales hub in Barcelona and play a part in helping grow the office.
- Attractive additional benefits (stock plan options, health insurance, pension, vacation, overseas trips)
- Hybrid and flexible work options.
- Great growth potential. A place where you can make your mark and advance your career.
- Fortune 100 top best businesses to work for & 4.1 ratings on Glassdoor.
Meet the hiring manager, Diana Costa.
- Diana joined Nutanix in 2021 to join the customer success team, since the beginning Diana has been aligned with the Digital Engagement customers (Tech Touch), which is her passion since she enjoys trying new ideas and improving the customer lifecycles.
- Having spent 4 years in Barcelona, Diana currently resides in her home country, Porto.
- With over a decade of professional experience, consistently holding customer-facing roles, mainly in the IT sector. Diana transitioned to customer success in 2019 and, before joining Nutanix, she held the position of Head of Customer Success at a Finnish SaaS start-up.
- Outside of work, Diana's priority is to spend time with family and friends. She also enjoys doing sports, particularly boxing and paddle.
- In her team, Diana is looking out for candidates who embody Nutanix's core values, to be humble and honest, while hungry and doing things with heart.
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