Customer Service Representative

hace 10 horas


Ceuta, Ceuta, España Betway Group A tiempo completo
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Spanish Customer Service Host in Ceuta. As a key member of our Customer Support team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide world-class customer service through various communication channels, including phone, email, and online chat.
  • Process and resolve customer inquiries in a timely and professional manner.
  • Utilize company translation tools to assist with tasks in other regions, as needed.
  • Manage customer relationships, build trust, and promote cross-selling of products and services.
  • Work collaboratively with the team to achieve shared goals and objectives.
Requirements
  • Strong verbal and written communication skills in Spanish, with the ability to convey complex ideas clearly and effectively.
  • Fluent English language skills, with the ability to communicate effectively (read, write, and speak fluently).
  • Valid work/residence permit for Ceuta.
  • Availability for 24/7 shift rotations.
  • Completed high school qualification.
  • 2 years' work experience post-qualification.
Desirable Skills
  • In-depth knowledge of sports betting markets, including odds calculation, betting types, and market trends.
  • Previous experience in the online gaming or casino industry, with a strong understanding of player behavior and industry regulations.
  • Familiarity with gambling regulations and compliance requirements in various jurisdictions.
What We Offer

We offer a comprehensive benefits package, including a competitive salary, pension, life assurance, income protection, and medical aid. Our Employee Assistance programme provides a range of benefits for you and your family. We also offer a range of learning and development opportunities to support your career growth and supergrowth.

Join Our Team

At Betway Group, we value diversity and inclusivity. We are committed to creating a supportive and empowering environment where everyone can thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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