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Technical Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Support Specialist to join our team at SupportYourApp. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients across the globe.
Key Responsibilities- Customer Support: Provide timely and effective support to customers via various communication channels.
- Relationship Building: Build and maintain positive relationships with customers to ensure their satisfaction and loyalty.
- Issue Resolution: Identify and resolve customer issues in a professional and courteous manner.
- Product Knowledge: Stay up-to-date with our clients' products and services to provide accurate and informative support.
- Continuous Improvement: Continuously seek ways to improve the support process and enhance the customer experience.
- Language Skills: Excellent Spanish and English language skills (C1 level for both is a must).
- Technical Skills: Advanced Excel skills and experience with CRM systems are a plus.
- Logistics Experience: Experience in logistics or transportation is highly desirable.
- Soft Skills: Logical thinking, analytical and research skills, positive and responsible attitude.
- Flexible Schedule: Monday to Friday, 10 AM-6 PM, Spain time.
- Remote Work: Opportunity to work fully remotely.
- Inclusive Environment: Inclusive international environment with a focus on diversity and inclusion.
- Competitive Compensation: Compensation in USD with good bonuses for referring friends.
- Training and Development: Paid intensive training and probation with opportunities for growth and development.
SupportYourApp is a leading Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We have a strong commitment to our team members and strive to create a positive and inclusive work environment.
