Spanish Customer Operations Representative
hace 4 semanas
The Customer Support Specialist - Spanish will be responsible for providing exceptional customer service to our clients through various communication channels. This role requires a native level of fluency in Spanish and a good command of English, both verbal and written. The ideal candidate will have a strong ability to work independently and as part of a team, with a focus on delivering high-quality service and achieving productivity goals.
Key Responsibilities
* Assist customers via live chat, telephone, and email, depending on business needs, in areas related to products and brands offered in evoke group.
* Ensure to provide first-time resolution to our customers, using all available tools and resources.
* Collaborate with other departments in resolving specific cases to deliver excellent service to our customers.
* Verify specific documents from customers.
* Be part of training processes to ensure quality service and proper development.
* Apply all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, Transactions.
* Analyze your contacts to optimize your performance.
* Use a variety of different software and back-office tools.
* Be part of specific projects according to business needs and personal features with management team.
* Embrace feedback as a source of development for your career.
Requirements
* Native level of fluency in Spanish and good command of English (B1 or similar), both verbal and written.
* Responsibility, autonomy, and problem-solving.
* Teamwork spirit and positive attitude.
* Good communication skills.
* Multi-tasking skills.
* Work under pressure.
* Ease in adapting to change.
* Organized person.
Preferred Qualifications
* Experience in the Online Gaming sector.
* Responsible Gaming experience.
* Call Center experience.
* Diplomacy.
* Ability to go the extra mile.
What We Offer
* Competitive salary.
* Performance bonuses, internal competitions, and personal rewards as Employee of the Month.
* Performance (Company & personal) yearly bonus.
* Referral bonuses.
* Health & Wellbeing programs.
* Part-time Work From Home and equipment when necessary.
* Possibility of personal and professional development in an international and multicultural company.
* 35 hour working week plus lunch hour paid (40 hours).
* Night supplement (25% for night hours).
* Private Medical insurance policy.
* Life Insurance.
* Daily fruits/vegetables and snacks.
* Daily breakfast (Bread with butter, jam, "iberitos" & cereals).
* Summer and Christmas company parties.
* Theme days (Valentines' day, Halloween, Easter) and other celebrations such as Couscous days, ice creams, cakes, Fair, Sports events, massages, etc.).
* Team days out (Dinners, paintball, swimming pool, kayak, karaoke, videogames...).
* Private locker.
* Football table & darts at the office.
* E-learning platform.
About Us
evoke is a business that embraces change and progress. We're a part of 888 Holdings, the power behind big name brands William Hill, 888, and Mr Green. We're accelerating our journey to bring even greater delight to our customers with world-class betting and gaming experiences. At evoke, you'll benefit from flexibility and a culture built on trust. We'll give you the space to be yourself and the tools you need to protect our customers while they play. We'll invest in your future to help you develop your unique strengths and build a career that's right for you.
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