Customer Service Ambassador
hace 1 semana
At LeoVegas Group, we're on a mission to deliver exceptional customer experiences. We're seeking a passionate and customer-focused Customer Experience Advisor to join our team. This role is perfect for individuals who thrive in dynamic environments, are dedicated to providing top-notch service, and enjoy collaborating with talented teams.
Key Responsibilities
- Communicate clearly and concisely with customers via live chat, email, and phone to ensure their experience with us is nothing short of fantastic.
- Listen and resolve customer inquiries and problems effectively while adhering to policies and procedures.
- Address customer complaints professionally, with empathy and patience, and focus on turning negative experiences into positive ones.
Our Successful Candidate
- Must be able to work independently while contributing to the wider team and our culture.
- Fluency in Spanish is essential.
- Enthusiasm and self-motivation are key qualities we look for in our team members.
- Excellent communication skills are crucial for success in this role.
- Strong organisational and time management abilities are also essential.
- Previous experience in the gambling industry is desirable but not essential.
About Us
We're a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices worldwide. Our culture is our foundation, and it enables us to innovate, build, and lead in the igaming industry.
Benefits
- Well-being allowance to support your active lifestyle.
- Private health insurance.
- Employee assistance program for help and guidance during challenging moments.
- 30 working days paid leave.
We empower our teammates to find their roar and run with their wildest ideas. We don't wait for things to happen; we pounce and make it happen. Would you be a good fit for the Leo Pride? Give us a roar. As our company working language is English, we'd like to see your CV in English, please.
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