Customer Service Agent
hace 3 meses
**Company Description**
Rank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha.
Our goal is to provide entertainment to our customers with our websites and apps so that they can access our products from their mobile phones, tablets and computers. We offer our own bingo and slots software and also more than 2000 games from the best game providers. With offices based in Ceuta, Malta & Spain we always strive to bring joy and security to our customers. Additionally, we will be launching soon in other regulated markets
Come and join our amazing Customer Service team in Ceuta We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.
- Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
- Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
- Respond to any technical, account related and promotional questions
- Complete accurate records of interactions and accounts, maintaining a detailed customer data base
- Identify areas and provide feedback where improvements could be made to enhance the customer experience.
**Qualifications**
- ** Native Spanish speaker** and good communication in English
- Excellent communication and conversational skills with an enthusiastic and friendly approach
- Ability to create trust and excellent persuasive and influencing skills
- Experience of working in a customer environment - Previous customer service or sales experience is an asset
- Previous experience using Salesforce desirable but not essential
- Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
- Fast learner and comfortable using new systems and technology
**Additional Information**
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
LI-MS1 #LI-Onsite
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
-
Senior Customer Service Agent
hace 6 meses
Ceuta, España Rank International A tiempo completo**Company Description** Rank International (Part of Rank Group) is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino and sports betting with 4 leading brands: YoCasino, YoBingo, YoSports and Enracha. Our goal is to provide entertainment to our customers with our websites and apps...
-
Customer Service Representative
hace 3 semanas
Ceuta, Ceuta, España Entain A tiempo completoAbout the RoleAt Entain, we are committed to delivering exceptional customer experiences that exceed expectations. We are seeking a highly skilled and motivated Customer Service Agent to join our team.Job DescriptionWe are looking for an individual who is passionate about providing top-notch service to customers via phone, email, and chat. As a Customer...
-
Spanish Customer Service Agent
hace 6 meses
Ceuta, España Rank International A tiempo completo**Descripción de la empresa** YoBrands (part of The Rank Group PLC), is the digital arm of Rank International, and expanding on and offline gambling company focused on online bingo, casino, and sports betting. With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps, so...
-
Customer Service Agent
hace 3 semanas
Ceuta, España Entain plc A tiempo completoDescripción de la empresa Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...
-
Customer Service Host
hace 6 meses
Ceuta, España Pentasia A tiempo completo**Pentasia, **on behalf of a respected client, is seeking a Customer Service Host fluent in Spanish. Our foreign customer service teams, just like our English teams, consist of specialized hosts who have an in-depth understanding of customers in their specific regions. These highly skilled and professionally trained hosts deliver the same exceptional service...
-
Customer Service Agent
hace 3 semanas
Ceuta, España Entain A tiempo completo**Descripción de la empresa** Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...
-
Customer Service Agent
hace 7 meses
Ceuta, España Bally's Interactive A tiempo completo**Who we are**: Bally's Interactive is the digital arm of one of the world's leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming, free-to-play, and daily fantasy spectrum. Our brands and sites include market movers and shakers like Bally Bet,...
-
Spanish Customer Service Host
hace 7 meses
Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...
-
Spanish Speaking Customer Service Host
hace 6 meses
Ceuta, España Black Pen Recruitment A tiempo completo**Spanish Speaking Customer Service Host (iGaming)** Our client is a technology and customer service outsourcing company based in Cape Town, South Africa. Specialising in online gaming and e-commerce support, they partner with global companies to provide customer service solutions, fraud prevention, and payment processing. Their multilingual team assists...
-
Customer Service Representative
hace 3 semanas
Ceuta, Ceuta, España Betway Group A tiempo completoAt Betway Group, we're on a mission to deliver exceptional customer experiences in the online gaming world. Our global presence is expanding rapidly, and we're seeking a highly skilled Customer Service Representative to join our team in Ceuta, Spain.About the RoleThis is an exciting opportunity for a native Spanish speaker to utilize their language skills...
-
Spanish Customer Service Host
hace 7 meses
Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...
-
Spanish Customer Service Host
hace 7 meses
Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...
-
Customer Service Excellence Specialist
hace 2 semanas
Ceuta, Ceuta, España Leovegas Group A tiempo completoAbout UsWe're LeoVegas Group, a company built on innovation, collaboration, and a passion for delivering exceptional customer experiences. We operate in a fast-paced environment, and we're looking for someone who can thrive in this setting.Our BenefitsA well-being allowance to support your active lifestyle.Private health insurance.An employee assistance...
-
Customer Service Trainer
hace 2 meses
Ceuta, España Entain plc A tiempo completoCompany Description Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly,...
-
Customer Service Trainer
hace 2 meses
Ceuta, España Entain A tiempo completo**Company Description** Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most...
-
Spanish Customer Operations Representative
hace 1 semana
Ceuta, España 888holdings A tiempo completoCE Position ID: F9.330 **Spanish Customer Operations Representative**: **A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA** **_ Reports To:_**_ Team Leader_ **_ Department:_**_ Support_ **_ Location:_**_ Ceuta_ **_ Role Purpose:_**_ To ensure the service given to B2C customers is of the highest standard in the industry...
-
Spanish Customer Operations Representative
hace 7 meses
Ceuta, España 888holdings A tiempo completo**CE** *** **Position ID: 2A.640** **Spanish Customer Operations Representative**: **A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA** **_ Reports To:_**_ Team Leader_ **_ Department:_**_ Support_ **_ Location:_**_ Ceuta_ **_ Role Purpose:_**_ To ensure the service given to B2C customers is of the highest standard in the...
-
Spanish Customer Operations Representative
hace 4 meses
Ceuta, España 888holdings A tiempo completo**CE** *** **Position ID: FB.94E** **Spanish Customer Operations Representative**: **A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA** **_ Reports To:_**_ Team Leader_ **_ Department:_**_ Support_ **_ Location:_**_ Ceuta_ **_ Role Purpose:_**_ Spanish Customer Operations Representative is a support customer assistance for...
-
Spanish Complaints Coordinator
hace 7 meses
Ceuta, España 888holdings A tiempo completo**CE** *** **Position ID: 06.348** **Spanish Complaints Coordinator**: **Position Title**: Spanish Complaints Coordinator **NKPD Code**: 33433006 **Department**: Customer Service **Team**: Customer Relations Online **Reports to**: CRO Manager **Subordinates**: none **Interacts with**: Legal, CRO, Compliance, Customer Services, Customer Due...
-
Español
hace 7 meses
Ceuta, España Black Pen Recruitment A tiempo completo**Job Title**: Español | Spanish Speaking Customer Service Host (Call Center) **Start Date**: ASAP **Location**: Ceuta, Spain **Job Type**: Full Time | Hybrid **Salary**: €19,536.48 (Base) + Benefits **Curriculum Vitae (CV)/Resume**: Please submit your CV in English **Requirements**: - Fluent in Spanish and English (Written & Spoken) - EU...