Spanish Customer Operations Representative

hace 1 mes


Ceuta, Ceuta, España 888Holdings A tiempo completo

Job Title: Spanish Customer Operations Representative

Job Summary:
We are seeking a highly skilled and motivated Spanish Customer Operations Representative to join our team. As a key member of our Support Department, you will be responsible for providing exceptional customer service to our clients across various communication channels.

Key Responsibilities:
• Assist customers via live chat, telephone, and email in areas related to products and brands offered by our company.
• Ensure first-time resolution to our customers using all available tools and resources.
• Collaborate with other departments in resolving specific cases to deliver excellent service to our customers.
• Verify specific documents from customers.
• Participate in training processes to ensure quality service and proper development.
• Apply all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, Transactions.
• Analyze your contacts to optimize your performance.
• Use a variety of different software and backoffice tools.
• Participate in specific projects according to business needs and personal features with management team.
• Embrace feedback as a source of development for your career.

Requirements:
• Native level of fluency in Spanish and good command of English (B1 or similar), both verbal and written.
• Responsibility, autonomy, and problem-solving.
• Teamwork spirit and positive attitude.
• Good communication skills.
• Multi-tasking skills.
• Work under pressure.
• Ease in adapting to change.
• Organized person.

Benefits:
• Competitive salary.
• Performance bonuses, internal competitions, and personal rewards as Employee of the Month.
• Performance (Company & personal) yearly bonus.
• Referral bonuses.
• Health & Wellbeing programs.
• Part-time Work From Home and equipment when necessary.
• Possibility of personal and professional development in an international and multicultural company.
• 35 hour working week plus lunch hour paid (40 hours).
• Night supplement (25% for night hours).
• Private Medical insurance policy.
• Life Insurance.
• Daily fruits/vegetables and snacks



  • Ceuta, Ceuta, España 888Holdings A tiempo completo

    Job SummaryThe Customer Support Specialist - Spanish will be responsible for providing exceptional customer service to our clients through various communication channels. This role requires a native level of fluency in Spanish and a good command of English, both verbal and written. The ideal candidate will have a strong ability to work independently and as...


  • Ceuta, Ceuta, España 888Holdings A tiempo completo

    Role Purpose: As a Spanish Customer Operations Representative, you will be responsible for delivering excellent quality service to our customers across our platform through various communication channels. Your primary goal will be to provide first-time resolution to our customers, using all available tools and resources.Key Responsibilities:Assist customers...


  • Ceuta, Ceuta, España The Rank Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team in Ceuta. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesRespond to customer inquiries and resolve issues in a timely and...


  • Ceuta, Ceuta, España Betway Group A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Ceuta. As a key member of our Customer Support team, you will be responsible for providing world-class customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.Key...


  • Ceuta, Ceuta, España Betway Group A tiempo completo

    We're seeking a highly motivated and customer-focused individual to join our team as a Contact Center Host in Ceuta. In this role, you'll be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.About UsBetway Group is a leading online gaming company that offers a wide...


  • Ceuta, Ceuta, España The Rank Group A tiempo completo

    Rank International is a leading online gaming operator in the Spanish markets with an expanding online and offline portfolio focused on bingo, casino, and sports betting.Our goal is to provide entertainment to our customers through our websites and apps so that they can access our products from their mobile phones, tablets, and computers. We offer our own...

  • Bingo Operations Manager

    hace 1 semana


    Ceuta, Ceuta, España Rank International A tiempo completo

    We are seeking a highly motivated and experienced Bingo Operations Manager to join our team at Rank International.The successful candidate will have the opportunity to work closely with the Bingo Manager to develop and oversee bingo operations, focusing on delivering a world-class customer experience while optimising commercial performance.As a key member of...


  • Ceuta, Ceuta, España The Rank Group A tiempo completo

    Unlock a Rewarding Career at The Rank GroupWe are currently seeking a highly skilled Bingo Operations Strategist to join our team in Spain. As a key member of our team, you will be responsible for driving the commercial performance of our bingo operations and delivering an exceptional customer experience.


  • Ceuta, Ceuta, España Rank International A tiempo completo

    OverviewAt Rank International, we are committed to delivering a world-class customer experience through our innovative gaming products. As the Bingo Executive, you will play a key role in developing and overseeing bingo operations to drive commercial performance.SalaryWe offer a competitive salary of £60,000 - £80,000 per annum, combined with a range of...


  • Ceuta, Ceuta, España The Rank Group A tiempo completo

    **About Us**At The Rank Group, we are a leading online gaming operator in the Spanish market with an expanding portfolio focused on bingo, casino, and sports betting. We have four leading brands: YoCasino, YoBingo, YoSports, and Enracha.Our goal is to provide entertainment to our customers through our websites and apps, making it easy for them to access our...


  • Ceuta, Ceuta, España Rank International A tiempo completo

    About the RoleRank International is seeking a seasoned Retention/CRM professional to lead and innovate our customer retention strategy across all our brands. As the Head of Customer Retention, you will be responsible for developing and executing a comprehensive CRM strategy to enhance customer retention through promotions, products, and communications.Key...


  • Ceuta, Ceuta, España Leovegas Group A tiempo completo

    {"About the RoleAt LeoVegas Group, we're on a mission to deliver exceptional customer experiences. We're seeking a passionate and customer-focused Customer Experience Advisor to join our team. This role is perfect for individuals who thrive in dynamic environments, are dedicated to providing top-notch service, and enjoy collaborating with talented teams.Key...


  • Ceuta, Ceuta, España Entain A tiempo completo

    Job OverviewWe are seeking a skilled Customer Service Training Specialist to join our team at Entain. In this role, you will design and deliver high-quality training programs to ensure the success of our Customer Service Operations teams.About the RoleThis is an exciting opportunity for a motivated individual with experience in training and development to...


  • Ceuta, Ceuta, España Rank Group A tiempo completo

    About the Role Rank Group is a leading international gaming and betting company, operating in multiple markets with a strong presence in Spain. We are currently seeking an experienced Digital Graphic Designer to join our team in Ceuta, Spain.Job Summary The successful candidate will be responsible for analyzing and improving YoBrands' existing off-site...


  • Ceuta, Ceuta, España The Rank Group A tiempo completo

    **About Us**At The Rank Group, we strive to provide entertainment to our customers through our online bingo, casino, and sports betting platforms. Our goal is to create innovative experiences that bring joy and security to our customers.**Job Description**We are seeking a Digital Graphic Designer who will be responsible for analyzing and improving our...


  • Ceuta, Ceuta, España The Rank Group A tiempo completo

    About The Rank GroupWe are a leading online gaming operator in the Spanish markets, with an expanding online and offline portfolio focused on bingo, casino, and sports betting.Our goal is to provide entertainment to our customers through our websites and apps, allowing them to access our products from their mobile phones, tablets, and computers.

  • CRM Lead Strategist

    hace 3 días


    Ceuta, Ceuta, España Rank International A tiempo completo

    Join Rank International as our CRM Lead and become a key player in driving customer engagement and conversion. As a member of our commercial team, you will be responsible for developing and implementing CRM strategies tailored to all YoBrands verticals.The ideal candidate will have a minimum of 3 years of experience in a similar management position and...


  • Ceuta, Ceuta, España Greentube Gmbh A tiempo completo

    **About Us**Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Our team is committed to delivering exceptional services and products that meet the highest standards of quality and integrity.**Job Description**We are seeking an experienced Senior Anti-Money Laundering Compliance Expert to join...


  • Ceuta, Ceuta, España Greentube Gmbh A tiempo completo

    Job SummaryA highly experienced Anti-Money Laundering (AML) professional is sought after to lead our AML practices. As a Senior MLRO Expert, you will be responsible for managing the delivery and development of effective and compliant AML practices in the Spanish market.Main ResponsibilitiesManage the MLRO functions in SpainAct as the escalation point for...


  • Ceuta, Ceuta, España Grosvenor Casinos Limited A tiempo completo

    We are looking for a skilled Creative Visual Strategist to join our team at Grosvenor Casinos Limited. The successful candidate will be responsible for developing and implementing visual strategies that drive business growth and enhance customer engagement.About the RoleThis is a full-time position that requires eligibility to live and work in Ceuta. As a...