Spanish Customer Operations Representative
hace 1 mes
Job Title: Spanish Customer Operations Representative
Job Summary:
We are seeking a highly skilled and motivated Spanish Customer Operations Representative to join our team. As a key member of our Support Department, you will be responsible for providing exceptional customer service to our clients across various communication channels.
Key Responsibilities:
• Assist customers via live chat, telephone, and email in areas related to products and brands offered by our company.
• Ensure first-time resolution to our customers using all available tools and resources.
• Collaborate with other departments in resolving specific cases to deliver excellent service to our customers.
• Verify specific documents from customers.
• Participate in training processes to ensure quality service and proper development.
• Apply all regulatory and internal processes related to different areas, such as Responsible Gaming, Compliance, Complaints, Transactions.
• Analyze your contacts to optimize your performance.
• Use a variety of different software and backoffice tools.
• Participate in specific projects according to business needs and personal features with management team.
• Embrace feedback as a source of development for your career.
Requirements:
• Native level of fluency in Spanish and good command of English (B1 or similar), both verbal and written.
• Responsibility, autonomy, and problem-solving.
• Teamwork spirit and positive attitude.
• Good communication skills.
• Multi-tasking skills.
• Work under pressure.
• Ease in adapting to change.
• Organized person.
Benefits:
• Competitive salary.
• Performance bonuses, internal competitions, and personal rewards as Employee of the Month.
• Performance (Company & personal) yearly bonus.
• Referral bonuses.
• Health & Wellbeing programs.
• Part-time Work From Home and equipment when necessary.
• Possibility of personal and professional development in an international and multicultural company.
• 35 hour working week plus lunch hour paid (40 hours).
• Night supplement (25% for night hours).
• Private Medical insurance policy.
• Life Insurance.
• Daily fruits/vegetables and snacks
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