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Customer Service Representative

hace 1 mes

Ceuta, Ceuta, España Betway Group A tiempo completo

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team in Ceuta. As a key member of our Customer Support team, you will be responsible for providing world-class customer service to our clients, responding to their queries and resolving any issues in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service through various communication channels, including phone, email, and online chat.
  • Assist customers with their queries and resolve any issues in a timely and professional manner.
  • Process and resolve incoming and outgoing contacts in a multimedia environment.
  • Process pertinent information into relevant databases.
  • Complete tasks assigned during shift.
  • Build and maintain strong relationships with customers, providing them with a positive experience.
  • Problem-solve and think critically to resolve complex customer issues.
  • Handle and take full responsibility for customer-related queries.
  • Excellent time management and adherence to schedule.
  • Perform extra tasks given by managers/shift supervisors as required.

Requirements

  • Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
  • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
  • Exceptional attention to detail, ensuring high standards of quality in all outputs.
  • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
  • Spanish first language - strong written and verbal communication skills.
  • Fluent in English; able to communicate effectively (read, write and speak fluently).
  • Valid work/residence permit for Ceuta.
  • Be available for 24/7 shift rotations.
  • Completed high school qualification.
  • 2 years' work experience post-qualification.

Desirable Skills

  • In-depth knowledge of sports betting markets, including odds calculation, betting types, and market trends.
  • Previous experience in the online gaming or casino industry, with a strong understanding of player behavior and industry regulations.
  • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
  • Experience in developing and executing customer retention strategies.
  • Be in possession of a degree.

Our Culture

At Betway Group, we value diversity, inclusivity, and empowerment. We believe in creating a supportive and inclusive environment where our employees can thrive and grow. We are committed to equal opportunities and take pride in our diverse and dynamic teams.

What We Offer

  • We are dedicated to your growth and development, offering comprehensive learning and development programs to help you expand your skills and advance your career.
  • Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
  • Our Employee Assistance program offers a range of benefits that you and your family can benefit from.
  • Pension.
  • Life Assurance & Income Protection.
  • Medical Aid.

Join Our Team

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application.