Customer Service Representative

hace 4 días


Ceuta, Ceuta, España Betway Group A tiempo completo

We're seeking a highly motivated and customer-focused individual to join our team as a Contact Center Host in Ceuta. In this role, you'll be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

About Us

Betway Group is a leading online gaming company that offers a wide range of sports betting and casino products. We're committed to delivering an unparalleled customer experience and are looking for talented individuals to help us achieve this goal.

Job Description

This is a fantastic opportunity to join a dynamic and growing company where you'll have the chance to develop your skills and progress your career. As a Contact Center Host, you'll be working closely with our customers, responding to their inquiries, and resolving any issues they may have.

Main Responsibilities:
  • Provide world-class customer service by responding to customer queries via phone, email, and online chat.
  • Assist on tasks within other regions using company translation tools provided.
  • Process and resolve incoming and outgoing contacts in a multimedia environment.
  • Perform extra tasks given by managers/shift supervisors as required.
Requirements

To be successful in this role, you'll need to possess excellent communication skills, both written and verbal. You'll also require strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment. Additionally, you should be fluent in Spanish (first language) and English (second language), and have a valid work/residence permit for Ceuta.

Benefits

We offer a competitive salary of $24,500 per year, plus a range of benefits, including pension, life assurance & income protection, medical aid, and employee assistance programs. Our comprehensive learning and development programs will also give you the opportunity to expand your skills and advance your career.



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