Customer Service Representative

hace 2 días

Ceuta, Ceuta, España The Rank Group A tiempo completo

About Us

Rank International is a leading online gaming operator in the Spanish markets, offering a diverse portfolio of bingo, casino, and sports betting services through its four brands: YoCasino, YoBingo, YoSports, and Enracha.

Our mission is to provide an exceptional entertainment experience for our customers, allowing them to access our products from anywhere in the world. We strive to create a secure and enjoyable environment, investing in cutting-edge technology and innovative solutions to meet the evolving needs of our customers.

Job Description

We are seeking a highly skilled and enthusiastic Customer Service Agent to join our team in Ceuta. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers, resolving issues efficiently, and contributing to the continuous improvement of our customer experience.

Key Responsibilities

  • Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Contribute to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
  • Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
  • Respond to any technical, account-related, and promotional questions
  • Complete accurate records of interactions and accounts, maintaining a detailed customer database
  • Identify areas and provide feedback where improvements could be made to enhance the customer experience

Requirements

  • Native Spanish speaker and good communication in English
  • Excellent communication and conversational skills with an enthusiastic and friendly approach
  • Ability to create trust and excellent persuasive and influencing skills
  • Experience of working in a customer environment – Previous customer service or sales experience is an asset
  • Previous experience using Salesforce desirable but not essential
  • Excellent IT skills and ability/capability to use multiple customer contact systems and good proficiency with Microsoft Office
  • Fast learner and comfortable using new systems and technology

What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for growth and development. We are committed to creating a positive and inclusive work environment, where you can thrive and reach your full potential.

Join us in our mission to deliver exceptional customer experiences and make a real difference in the lives of our customers.

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