Customer Service Representative
hace 2 semanas
We are seeking a highly skilled and motivated Spanish Customer Service Host to join our team in Ceuta. As a key member of our Customer Support team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide world-class customer service by responding to customer queries via telephone, email, and online chats in first language Spanish and/or second language English where applicable.
- Assist on tasks within other regions by using company translation tools provided, if all tasks on the product that you are scheduled to work on have been completed.
- Process and resolve incoming and outgoing contacts in a multimedia environment.
- Process pertinent information into relevant databases.
- Complete tasks assigned during shift.
- Customer relationship building and management, as well as cross-selling of products and services.
- Problem-solving tasks during shift.
- Handle and take full responsibility for customer-related queries.
- Excellent time management and adherence to schedule.
- Perform extra tasks given by managers/shift supervisors as required.
- Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
- Exceptional attention to detail, ensuring high standards of quality in all outputs.
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
- Spanish first language - strong written and verbal communication skills.
- Fluent in English; able to communicate effectively (read, write, and speak fluently).
- Valid work/residence permit for Ceuta.
- Be available for 24/7 shift rotations.
- Completed high school qualification.
- 2 years' work experience post-qualification.
- We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
- Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
- Pension.
- Life Assurance & Income Protection.
- Medical Aid.
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands. At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds.
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion, and superdrive will help us achieve our vision.
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