Customer Service Representative

hace 2 semanas

Ceuta, Ceuta, España The Rank Group A tiempo completo

About Us

The Rank Group is a leading online gaming operator in the Spanish markets, offering a range of products including bingo, casino, and sports betting. Our goal is to provide entertainment to our customers through our websites and apps, making it easy for them to access our products from their mobile phones, tablets, and computers.

Job Description

We are seeking a dedicated individual to join our Customer Service team in Ceuta. As a Customer Service Agent, you will be responsible for communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction for our customers.

Key Responsibilities

  • Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Contribute to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
  • Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
  • Respond to any technical, account related and promotional questions
  • Complete accurate records of interactions and accounts, maintaining a detailed customer database
  • Identify areas and provide feedback where improvements could be made to enhance the customer experience

Requirements

  • Native Spanish speaker and good communication in English
  • Excellent communication and conversational skills with an enthusiastic and friendly approach
  • Ability to create trust and excellent persuasive and influencing skills
  • Experience of working in a customer environment – Previous customer service or sales experience is an asset
  • Previous experience using Salesforce desirable but not essential
  • Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
  • Fast learner and comfortable using new systems and technology

What We Offer

We offer a fantastic salary combined with some leading benefits. We're committed to supporting our colleagues' growth and well-being, with opportunities for development, leadership training, and industry certifications. You'll also have the chance to immerse yourself in new cultures and gain international exposure through our global business.

Equal Opportunities

The Rank Group is committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates and customers. We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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