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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Betway Group. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients in Spanish, ensuring that their queries are resolved efficiently and effectively.
Key Responsibilities- Provide customer service to clients via phone, email, and online chat in Spanish
- Process and resolve customer inquiries in a timely and professional manner
- Assist with tasks within other regions as needed
- Process pertinent information into relevant databases
- Complete tasks assigned during shift
- Build and maintain customer relationships
- Problem solve and handle customer-related queries
- Manage time effectively and adhere to schedule
- Perform additional tasks as required by managers or shift supervisors
- Strong verbal and written communication skills in Spanish
- Experience working in a customer-facing role
- Ability to work in a fast-paced environment
- Excellent time management and organizational skills
- Valid work/residence permit for Ceuta
- Availability for 24/7 shift rotations
- Completed high school qualification
- 2 years' work experience post-qualification
- In-depth knowledge of sports betting markets
- Previous experience in the online gaming or casino industry
- Familiarity with gambling regulations and compliance requirements
- Experience in developing and executing customer retention strategies
Betway Group is a leading online gaming company that offers a range of sports betting and casino products. We are committed to providing a supportive and inclusive work environment that values diversity and promotes equal opportunities.
What We Offer- Comprehensive learning and development programs
- Regular feedback and performance evaluations
- Employee assistance program
- Pension
- Life assurance and income protection
- Medical aid
