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Bilingual Customer Support Specialist
hace 3 meses
We are seeking a dedicated Spanish Speaking Customer Support Specialist to join our dynamic team within the expanding Customer Support Division. This role is pivotal in the e-commerce sector, delivering outstanding service to our diverse clientele. Our organization values its workforce, viewing employees as the cornerstone of our success. We are committed to nurturing talent and promoting both professional and personal growth.
As a part of our international presence, we operate from various locations, ensuring a global reach and a collaborative environment.
Key Responsibilities:
- Address customer inquiries through various communication channels including phone, email, and live chat in Spanish.
- Oversee all incoming and outgoing interactions in a multimedia setting.
- Accurately record relevant information in appropriate databases.
- Develop and maintain strong customer relationships.
- Identify and resolve issues while providing support during shifts.
- Manage customer-related inquiries with full accountability.
- Execute additional responsibilities as directed by management or supervisors.
Qualifications
To qualify for the Spanish Speaking Customer Support Specialist position, candidates should meet the following criteria:
- Fluent in Spanish with native proficiency.
- Proficient in English, encompassing speaking, reading, and writing skills.
- Willingness to work flexible shifts.
- Completion of secondary education.
- A minimum of one year of relevant work experience.
If you possess the qualifications outlined above, we encourage you to submit your application for consideration.
