Spanish Customer Service Host
hace 3 semanas
We are seeking a highly skilled and motivated Spanish Customer Service Host to join our team in Ceuta. As a key member of our Customer Support team, you will be responsible for delivering exceptional customer service to our customers in Spanish, ensuring that their queries are resolved efficiently and effectively.
Key Responsibilities- Provide world-class customer service to customers in Spanish, responding to queries via telephone, email, and online chats.
- Assist with tasks in other regions using company translation tools, as required.
- Process and resolve incoming and outgoing contacts in a multimedia environment.
- Process pertinent information into relevant databases.
- Complete tasks assigned during shift.
- Build and manage customer relationships, as well as cross-sell products and services.
- Problem-solve and handle customer-related queries.
- Manage time effectively and adhere to schedule.
- Perform additional tasks as required by managers or shift supervisors.
- Strong verbal and written communication skills in Spanish, with the ability to convey complex ideas clearly and effectively.
- Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
- Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
- Exceptional attention to detail, ensuring high standards of quality in all outputs.
- Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
- Fluent in English, with the ability to communicate effectively (read, write, and speak fluently).
- Valid work/residence permit for Ceuta.
- Availability for 24/7 shift rotations.
- Completed high school qualification.
- 2 years' work experience post-qualification.
- In-depth knowledge of sports betting markets, including odds calculation, betting types, and market trends.
- Previous experience in the online gaming or casino industry, with a strong understanding of player behavior and industry regulations.
- Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
- Experience in developing and executing customer retention strategies.
At Betway Group, we value diversity, inclusivity, and empowerment. We believe in creating a supportive environment where our employees can grow and thrive. Our culture is built on core values that include adaptability, ownership, and innovation.
What We Offer- A comprehensive learning and development program to support your growth and career advancement.
- A Performance Tool that provides regular, constructive feedback to help you improve and reach your full potential.
- An Employee Assistance program that offers a range of benefits for you and your family.
- Pension, life assurance, and income protection.
- Medical aid.
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