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Bilingual Customer Support Agent – Spanish and English – Daytime Hours
hace 3 meses
Position Overview:
As a Bilingual Customer Support Specialist fluent in Spanish and English, you will be an integral part of our dynamic customer support team. This role is structured around daytime hours, with flexible start times between 8 AM and 3 PM, concluding between 5 PM and 11 PM throughout the week. Your primary focus will be to enhance the player experience by addressing their inquiries and ensuring satisfaction.
Your Role:
In this position, you will act as the face of our company, assisting customers with their questions and concerns. We will equip you with a thorough training program designed to familiarize you with our extensive knowledge base, promotional materials, and the evolving landscape of our services, allowing you to prioritize customer happiness and continuously enhance their experience.
Work Environment:
This role adopts a hybrid work model, enabling you to balance remote work with in-office collaboration two days a week. We will provide the necessary resources for your home office while emphasizing the importance of teamwork and shared objectives.
Why We Are Hiring:
Our Customer Support team is expanding due to our status as a leading online gaming, poker, and sports betting organization. As we continue to grow and attract new players in regulated markets globally, we require additional team members to maintain our high standards of service.
Key Responsibilities:
- Engage directly with players through messaging platforms and occasionally via our ticketing system to resolve their inquiries.
- Keep players informed about upcoming promotions, regulatory changes, and requirements.
- Deliver prompt, accurate, and friendly responses to customer queries.
- Stay updated with PokerStars guidelines, policies, and procedures while fulfilling additional duties as assigned by management.
- Thrive in a fast-paced environment, working towards established targets to support brand growth and service development.
- Gain in-depth knowledge of the business by participating in projects and task groups.
Candidate Profile:
While prior experience in customer-facing roles is not mandatory, any relevant background or interest in customer support, online gaming, or payment processing will be advantageous.
Required Skills:
Proficient in English with native-level Spanish proficiency.
Personal Attributes:
Highly motivated, detail-oriented, and capable of assessing customer needs effectively.
Benefits:
We offer competitive, experience-based salaries along with a comprehensive benefits package, including:
- 30 days of paid leave.
- Health and dental insurance for you and your family.
- Personal life insurance.
- A personal interest allowance for learning or hobbies.
- External learning support of up to £2,000 or equivalent, with dedicated learning hours and access to training platforms.
- A cash gift for new family additions.
- Work-from-home allowance for home office setup.
- Complimentary snacks, fruits, and beverages in the office.
About Us:
PokerStars is a subsidiary of Flutter Entertainment Plc, a global leader in sports betting, gaming, and entertainment, headquartered in Dublin. We are committed to providing a safe, responsible, and sustainable environment for our diverse range of brands and services.
We are an equal opportunity employer that values diversity and does not discriminate based on any protected characteristic as defined by applicable law. We strive to accommodate applicants with disabilities throughout the application and interview process.
Join Us:
If you believe you are a good fit for this role, we look forward to hearing from you.
