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Spanish Customer Support Specialist – Ceuta
hace 3 meses
Application Process: On average, it takes approximately 5 minutes to submit your application for this position.
About Us: Embark on a rewarding career in the online gaming sector and engage with cutting-edge technology and innovation. If you consider yourself an 'out-of-the-box thinker', a 'technical expert', a 'creative innovator', or a 'numerical wizard', we would be delighted to welcome you to the Betway family and appreciate your unique contributions.
Department Overview: As leaders in online gaming entertainment, our customer service teams consist of specialized hosts who are adept at understanding customer needs within the context of the industry.
Role Objective: Our main goal is to surpass customer expectations and to do everything possible to ensure they have the best experience. This is followed by delivering professional, friendly, and knowledgeable service.
Key Responsibilities:
- Delivering exceptional customer service by addressing inquiries via telephone, email, and online chats in Spanish as the primary language and English as a secondary language when necessary.
- Assisting with tasks in other regions using company-provided translation tools, but only after completing all assigned tasks for your scheduled product.
- Managing and resolving incoming and outgoing communications in a multimedia environment.
- Inputting relevant information into appropriate databases.
- Completing tasks assigned during your shift.
- Building and managing customer relationships while cross-selling products and services.
- Resolving problems that arise during your shift.
- Taking full responsibility for customer-related inquiries.
- Exhibiting excellent time management skills and adhering to your schedule.
- Performing additional tasks as assigned by managers or shift supervisors.
This job description is not exhaustive and may require the job holder to undertake other reasonable duties to meet business objectives.
Essential Qualifications:
- Fluent in Spanish with strong written and verbal communication skills.
- Proficient in English; capable of effective communication (reading, writing, and speaking fluently).
- Possession of a valid work/residence permit for Ceuta.
- Availability for 24/7 shift rotations.
- Completion of high school education.
- A minimum of 2 years of work experience post-qualification.
Desirable Qualifications:
- Holding a degree.
Personal Attributes:
- Resilience.
- Focus on quality.
- Ownership and accountability.
- Organizational and planning skills.
- Critical thinking abilities.
- Stress tolerance.
If you do not receive a response within two weeks, please consider your application unsuccessful.
