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Bilingual Customer Support Specialist
hace 3 meses
We are seeking a dedicated Spanish Language Service Representative to join our expanding Customer Support team. This role offers a unique opportunity to engage with international clients in the dynamic e-commerce sector, delivering outstanding service and support. Our organization values its workforce, understanding that our employees are the cornerstone of our success. We prioritize the recruitment of talented individuals and are committed to their professional growth and personal development.
As part of a global company with a presence in multiple countries, you will play a vital role in enhancing customer satisfaction.
Your primary responsibilities as the Spanish Language Service Representative will include:
- Addressing customer inquiries through various communication channels including phone, email, and live chat in Spanish.
- Managing incoming and outgoing communications in a multimedia environment.
- Entering relevant information into appropriate databases.
- Building and nurturing customer relationships.
- Resolving issues and providing troubleshooting support during your shifts.
- Taking full ownership of customer-related inquiries.
- Carrying out additional tasks as directed by management or supervisors.
Qualifications
To qualify for the Spanish Language Service Representative position, candidates should meet the following criteria:
- Native proficiency in Spanish.
- Strong command of English, both written and spoken.
- Willingness to work in a shift-based schedule.
- Completion of secondary education.
- A minimum of one year of relevant work experience.
If you possess the qualifications outlined above, we encourage you to consider this opportunity.
