Customer Service Representative

hace 2 semanas


Ceuta, Ceuta, España Betway Group A tiempo completo
About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Betway Group. As a Customer Service Representative, you will be responsible for providing world-class customer service to our clients in Spanish, ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities
  • Provide customer service to clients via phone, email, and online chat in Spanish
  • Process and resolve customer inquiries in a timely and professional manner
  • Assist with tasks within other regions as needed
  • Process pertinent information into relevant databases
  • Complete tasks assigned during shift
  • Build and maintain customer relationships
  • Problem solve and handle customer-related queries
  • Manage time effectively and adhere to schedule
  • Perform additional tasks as required by managers or shift supervisors
Requirements
  • Strong verbal and written communication skills in Spanish
  • Experience working in a customer-facing role
  • Ability to work in a fast-paced environment
  • Excellent time management and organizational skills
  • Valid work/residence permit for Ceuta
  • Availability for 24/7 shift rotations
  • Completed high school qualification
  • 2 years' work experience post-qualification
Desirable Skills
  • In-depth knowledge of sports betting markets
  • Previous experience in the online gaming or casino industry
  • Familiarity with gambling regulations and compliance requirements
  • Experience in developing and executing customer retention strategies
About Us

Betway Group is a leading online gaming company that offers a range of sports betting and casino products. We are committed to providing a supportive and inclusive work environment that values diversity and promotes equal opportunities.

What We Offer
  • Comprehensive learning and development programs
  • Regular feedback and performance evaluations
  • Employee assistance program
  • Pension
  • Life assurance and income protection
  • Medical aid


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