Growth Account Manager

hace 1 semana


Barcelona, España ManoMano A tiempo completo

In less than a decade, ManoMano has become a key player in the home improvement and renovation sector.

Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest range of DIY and gardening products online (+19 million products references).

Motivated by the prospect of improving the living environment of their customers and convinced of the importance of the home market for sustainable consumption habits, the ManoMano teams want to help write a new page in their industry, which is struggling to reform itself. ManoMano brings to a highly technical world the power of its sector expertise, combined with that of data and digital in all its dimensions, to offer our customers easy access to innovative advice, products and services 100% online.

The ambition of the Founders and, above all, of Manas & Manos? To accompany this sector transformation with a strong culture of boldness, in an ingenious and frugal organization that places people and teams at the heart of the company's development.

**Role Summary**

The Growth Account Manager plays a pivotal role in driving revenue growth for ManoMano by negotiating and managing the **onboarding of new top sellers**, and **optimizing the performance of existing small and medium size sellers**. This position requires strong negotiation skills, relationship management, and data analysis to identify opportunities and maximize seller potential. Additionally, the Growth Account Manager ensures seamless onboarding and ongoing support for new top prospect sellers, contributing to ManoMano's profitability goals.

**Key Responsibilities**:

- **New Business**
- ** Top Prospect Negotiation**: Close contracts with strategic sellers, ensuring alignment with ManoMano's goals and standards.
- ** Onboarding & Support**: Oversee the onboarding process and maintain proactive support for new sellers, ensuring successful integration and performance for a period of 60 to 180 days.
- **Existing Business**
- ** Re-engagement Seller Portfolio Management**: Manage and grow a portfolio of 25 sellers (e.g. Spanish Growth team owner of 50 sellers to re-engage in total), focusing on enhancing sales performance through participation in promotional activities and revenue generation (MF, Sponsored Products).
- **Performance Monitoring**: Utilize analytical tools (FoxIntelligence, Qlik, Google Adwords, Metabase, Snowflake) to monitor and analyze seller metrics.
- **Collaboration**: Work closely with internal teams (SeSu, Sales Ops, Pim, Quality and Marketing) to optimize strategies and enhance seller performance across platforms.
- ** Reporting**: Provide regular reports on seller performance metrics, including BV, sponsored products budget, and multi-platform activity.

***Profile** **requirements****:

- **Driven by performance**: You are motivated by achieving sales targets and are skilled at analyzing performance data to create action plans that ensure success. Advanced proficiency in **GSheets**, **Excel**, and **Qlik** is required. **SQL** knowledge is a plus.
- ** Exceptional communication skills**: You possess strong written and oral communication abilities, enabling you to report and influence at high levels, both internally and with key seller management.
- ** Understanding of e-commerce**: You have a strong interest in the DIY sector and a solid grasp of e-commerce challenges.
- ** Business acumen**: You have a strong business sense, constantly seeking ways to innovate and identify new growth opportunities.
- ** Negotiation**: You bring strong negotiation skills and a proven track record of closing top-tier deals with strategic sellers.
- ** Adaptable and resilient**: You thrive in fast-paced environments and can navigate through ambiguity and constant change with ease.
- ** Native-level Italian**: Fluency in **Italian** (both written and spoken) is mandatory. Proficiency in **English** is also required.

**Weekly Workload Breakdown (36 hours)**:
**Inbound Requests Management**: 5%
- Catalog evaluation and feedback
- Follow-up with prospective sellers

**Top Prospect Negotiation**: 10%
- Prospect research and analysis
- Contract negotiation and onboarding

**New Sellers follow up 60d**: 20%
- Performance analysis and strategy development
- Upselling services

**Re-engagement Portfolio Management**: 50%
- Performance analysis and strategy development
- Support and follow-up with existing sellers
- Involve sellers in promotional activities (e.g. Black Friday, ManoMano Days)
- Weekly follow-up calls with top sellers

**Reporting & Analysis**: 10%
- Performance metrics monitoring
- Preparation of management reports (e.g. Weekly 1to1, Weekly team meetings, Semester reviews)

**Collaboration & Meetings**: 5%
- Coordination meetings with marketing, SeSu and other stakeholder


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