Customer Experience Specialist
hace 3 días
Would you like to be part of our new adventure? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
Come and join us to create the future together Customers are at the heart of everything we do at Vodafone - we want to equip them with knowledge and insights on the latest technologies and innovation to help them transform their businesses.
The Customer Experience Centre Specialist is responsible for planning and hosting Discovery Sessions in our CECs (Customer Experience Centres) where we collaborate with our Vodafone Business customers and showcase the latest innovation and tech - both in-person (Málaga city center) and virtually. You will manage the whole process end-to-end, from booking through to developing the agenda and hosting the customer on the day. You will also be responsible for delivering exceptional customer service and ensuring a positive experience for all customers. This role involves managing customer interactions across various channels, resolving issues promptly, and contributing to the continuous improvement of customer satisfaction and loyalty.
In addition, as Customer Experience Center Specialist, you will be responsible for developing and maintaining relationships with universities and partners to facilitate the construction of a local innovation ecosystem. This will involve leveraging public funding and innovation opportunities through consortium.
Key responsibilities Build a successful Customer Experience Center for Málaga.Define and set-up the foundation of CEC Málaga and ensure it meets agreed-upon KPIs for success.Organize, plan and facilitate engaging customer CEC sessions with businesses across Vodafone Business in virtual and physical settings.Create and develop customer journeys and storyboards that showcase our products and services in a bespoke way for the customer.Handle incoming customer inquiries via phone, email, live chat, and social media.Provide accurate information regarding products, services, and policies.What you bring High school diploma or equivalent required; Bachelor's degree in Business, Communications, or a related field preferred.Minimum 3 years of experience in customer and innovation-related activities.Excellent verbal and written communication skills, with strong listening, problem-solving, and presentation abilities.Ability to understand, maintain, and evolve tech demos; familiarity with social media platforms and online chat tools.Customer-focused attitude with a genuine desire to help; ability to handle stress with patience and professionalism.Ability to analyze and interpret customer data to improve service; keen attention to detail and accuracy.Strong time management, multitasking, and prioritization skills; self-motivated, able to work independently and as part of a team.Adaptability to changing technologies and processes, commitment to ongoing learning and development, strong stakeholder management, and a team player.Fast-paced office environment with extensive use of computers and telecommunication equipment.Not a perfect fit? Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Together we can At Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.
Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Benefits Hybrid working.Direct Contract with Vodafone VOIS.Ticket Restaurants.Intensive Summer Hours (8:00 am-3:00 pm).Social benefits.Flexible retribution plan.Training plan.25 days of vacation + December 24 and 31.#LiHybrid
REF: 247854
#J-18808-Ljbffr
-
Customer Experience Specialist
hace 19 horas
Málaga, Málaga, España Jujur A tiempo completoWe are seeking a highly motivated Customer Experience Specialist to join our team in Málaga, Spain. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving revenue growth through strategic sales initiatives.About the RoleThis is a full-time position with an estimated annual salary of €60,000 -...
-
Customer Experience Specialist
hace 14 horas
Málaga, España Vodafone Group A tiempo completo.Would you like to be part of our new adventure? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.Come and...
-
Global Customer Experience Specialist
hace 1 semana
Málaga, Málaga, España Snaphunt A tiempo completoJob SummaryWe are seeking a highly skilled Global Customer Experience Specialist to join our team in Benalmádena, Spain. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to B2B customers worldwide.
-
Customer Experience Specialist
hace 5 días
Málaga, Málaga, España Snaphunt A tiempo completoJob Title: Customer Experience SpecialistWe are looking for a skilled Customer Experience Specialist to join our team at Snaphunt. This is an exciting opportunity to work with a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.About the RoleThis role involves handling inbound calls and emails, and...
-
Global Customer Experience Specialist
hace 5 días
Málaga, Málaga, España Job Squad A tiempo completo**Job Overview:**We are seeking an experienced Global Customer Experience Specialist to join our team at Job Squad. In this role, you will be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.Company Overview:Job Squad is a global provider that delivers unforgettable human experiences...
-
Dedicated Customer Experience Specialist
hace 5 días
Málaga, Málaga, España Snaphunt A tiempo completoJob Summary:We are seeking a highly skilled Dedicated Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.About the Job:In this role, you will be working in a fast-paced environment where you will be handling inbound calls,...
-
Global Customer Experience Specialist
hace 1 mes
Málaga, Málaga, España Ttec A tiempo completoAre you passionate about delivering exceptional customer experiences? Do you have a flair for communication and problem-solving?We're seeking a highly skilled Global Customer Experience Specialist to join our team in Athens, Greece. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers via...
-
Global Customer Experience Specialist
hace 1 semana
Málaga, Málaga, España Snaphunt A tiempo completoCompany OverviewSnaphunt is a leading Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We specialize in recruiting top talent from Scandinavia, the Netherlands, Germany, and Finland for various positions across Europe.About the JobWe are seeking an experienced Global Customer Experience Specialist to join our team. As a key...
-
Technical Support Specialist
hace 1 mes
Málaga, Málaga, España Ttec A tiempo completoAbout the Role: We're seeking a skilled Technical Support Specialist to join our team in Bulgaria. As a Technical Support Specialist, you'll be responsible for troubleshooting technical issues with customers and providing exceptional customer experiences.Key Responsibilities:Provide technical support and troubleshooting to customers via phone, email, or...
-
Customer Experience Specialist
hace 5 días
Málaga, Málaga, España Job Squad A tiempo completoJob Description for Customer Support Representative at Job SquadAbout the CompanyOur client, a global provider, designs and delivers unforgettable human experiences in the digital world. They offer end-to-end services across B2C and B2B customer journeys.The RoleWe are seeking an experienced Customer Support Representative to join our team. The ideal...
-
Customer Experience Specialist
hace 7 días
Málaga, Málaga, España Ttec A tiempo completoAbout the Role: As a Customer Experience Specialist - Renewable Energy, you will play a critical part in providing technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems. You will assist sellers and homeowners during and after system installation and...
-
Málaga, Málaga, España Language Matters A tiempo completoAbout the Role: We are seeking a highly skilled and enthusiastic Dedicated German Language Customer Experience Specialist to join our team in Manchester. As a valued member of our client's team, you will play a crucial role in providing exceptional customer service to clients across various channels, including telephone and email.Your Responsibilities:Handle...
-
Customer Experience Growth Specialist
hace 7 días
Málaga, Málaga, España Snaphunt A tiempo completoJob Summary: We are seeking a highly skilled Customer Lifecycle Manager to join our team. This is an exciting opportunity to drive business growth and customer satisfaction by developing and executing end-to-end customer lifecycle management strategies.About the Role: As a Customer Lifecycle Manager, you will be responsible for building and maintaining...
-
Málaga, España Eva Global A tiempo completoJoin Us in Sunny Malaga as a Spanish and Italian ( Mandatory)-Speaking Customer Experience Specialist! About the Role:Hey there! Are you fluent in Spanish and Italian ( both mandatory)and passionate about providing stellar customer service and want to work remotely from sunny Malaga? We're expanding our vibrant team in Malaga, Spain, and we want you! If...
-
Business Travel Experience Specialist
hace 3 días
Málaga, Málaga, España Blu Selection A tiempo completoCompany OverviewWe are a global Customer Experience Specialist, with a presence in over 50 countries and more than 50,000 employees. Our company was founded by two French entrepreneurs in the year 2000 and has since become an international leader in our field.SalaryThe salary for this role is €1650 per month, plus a performance-based bonus of up to €200...
-
Customer Engagement Specialist
hace 1 mes
Málaga, Málaga, España Valsea Technology A tiempo completoValsea Technologies, a global technical consultancy specializing in Scala and JavaScript development, is seeking a Customer Engagement Specialist to join our team. Located in Marbella, Spain, we offer a hybrid work model that allows for flexibility and collaboration.**About Us**We develop and maintain our own technical platform and infrastructure using...
-
Customer Experience Specialist Spanish/Italian
hace 7 meses
Málaga, España Eva Global A tiempo completoJoin Us in Sunny Malaga as a Spanish and Italian ( Mandatory)-Speaking Customer Experience Specialist!About the Role:Hey there! Are you fluent in Spanish and Italian ( both mandatory) and passionate about providing stellar customer service and want to work remotely from sunny Malaga? We're expanding our vibrant team in Malaga, Spain, and we want you! If...
-
Senior Customer Support Specialist
hace 2 meses
Málaga, España Ravenpack A tiempo completo.About us RavenPack is a leading Alternative Data analytics provider for financial services. Financial professionals rely on RavenPack for its speed and accuracy in analyzing large amounts of unstructured content. RavenPack's products allow clients to enhance returns, reduce risk, and increase efficiency by systematically incorporating the effects of public...
-
Innovation and Customer Experience Specialist
hace 6 días
Málaga, Málaga, España Vodafone A tiempo completoJob DescriptionThis role involves managing customer interactions across various channels, resolving issues promptly, and contributing to the continuous improvement of customer satisfaction and loyalty.The ideal candidate will have a minimum 3 years of experience in customer and innovation-related activities.Excellent verbal and written communication skills,...
-
Customer Support Specialist
hace 1 día
Málaga, Málaga, España Doctena A tiempo completoAt Doctena, we are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers and play a crucial part in providing an exceptional customer experience.The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a remote...
