Customer Experience Specialist

hace 3 semanas

Málaga, España Vodafone Group A tiempo completo

.Would you like to be part of our new adventure? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.Come and join us to create the future togetherCustomers are at the heart of everything we do at Vodafone - we want to equip them with knowledge and insights on the latest technologies and innovation to help them transform their businesses.The Customer Experience Centre Specialist is responsible for planning and hosting Discovery Sessions in our CECs (Customer Experience Centres) where we collaborate with our Vodafone Business customers and showcase the latest innovation and tech - both in-person (Málaga city center) and virtually. You will manage the whole process end-to-end, from booking through to developing the agenda and hosting the customer on the day. You will also be responsible for delivering exceptional customer service and ensuring a positive experience for all customers. This role involves managing customer interactions across various channels, resolving issues promptly, and contributing to the continuous improvement of customer satisfaction and loyalty.In addition, as Customer Experience Center Specialist, you will be responsible for developing and maintaining relationships with universities and partners to facilitate the construction of a local innovation ecosystem. This will involve leveraging public funding and innovation opportunities through consortium.Key responsibilitiesBuild a successful Customer Experience Center for Málaga.Define and set-up the foundation of CEC Málaga and ensure it meets agreed-upon KPIs for success.Organize, plan and facilitate engaging customer CEC sessions with businesses across Vodafone Business in virtual and physical settings.Create and develop customer journeys and storyboards that showcase our products and services in a bespoke way for the customer.Handle incoming customer inquiries via phone, email, live chat, and social media.Provide accurate information regarding products, services, and policies.What you bringHigh school diploma or equivalent required; Bachelor's degree in Business, Communications, or a related field preferred.Minimum 3 years of experience in customer and innovation-related activities.Excellent verbal and written communication skills, with strong listening, problem-solving, and presentation abilities.Ability to understand, maintain, and evolve tech demos; familiarity with socialmedia platforms and online chat tools.Customer-focused attitude with a genuine desire to help; ability to handle stress with patience and professionalism.Ability to analyze and interpret customer data to improve service; keen attention to detail and accuracy

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