Customer Service Representative
hace 1 mes
The Customer Service is the heart of the organization. Together with the Key Account Manger \Sales manager they create the main pipeline between the customers and the company. His\Her job is to provide product/services information and resolve any emerging problems that our customer might face with accuracy and efficiency.
RESPOSIBILITIES
Provide outstanding customer support by analyzing, processing, and responding to customer and sales team needsProcess all customer orders accurately and promptly upon receipt. Customer data must be validated at time of order for pricing, terms, exceptions, and any special shipping requirements. Orders must be processed from entry through shipment and invoicingEnsures that all customer queries (internal and external), on product quality, availability, and substitutions, inventory and order status, pricing, billing, invoices, and carrier concerns are resolved satisfactorilyAssist the sales team with account inquiries and problems involving product quality, carrier concerns, product availability, pricing, and billing.Responds to all customer complaints immediately and notify all relevant parties. Escalate as needed.Maintain customer account information, assuring efficient billing and maintenance of all related paperworkResponsible for compliance with applicable corporate policies and proceduresKNOWLEDGE AND SKILLSAssociates degree preferred or equivalent work experienceHigh level of english, mother toune - spanish Advantage- other languages Experience in customer service team environmentKnowledge of ERP system (SAP Business 1 -advantage)Microsoft Office software-Word, Excel and othersAbility to work cross-functionally, with customer driven focus and sense of urgencyExcellent customer service skills and ability to write and express ideas clearly; plan and prioritize workFamiliarity with Inco terms and import/export documentation is a plusPeople-oriented with the ability to interactive effectively with customersProactive approach and abilitiesHands-on, highly organized; highest level of accuracyTeam playerExperience in global companies- advantage Able to work independentlyPleasant temperament combines with assertiveness-
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