Empleos actuales relacionados con Customer Service Rep Critical Care - Valencia, Valencia - Edwards Lifesciences
-
Customer Service Representative Dutch-speaking
hace 2 semanas
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Respond to...
-
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
-
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
-
Customer Service Representative Dutch-speaking
hace 2 semanas
Valencia, Valencia, España Digital Customer Care Company BV A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Agent to join our team at Digital Customer Care Company BV. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients through various communication channels, including live chat, phone, and email.Key Responsibilities:Provide timely...
-
Customer Service Director
hace 2 semanas
Valencia, Valencia, España Bd A tiempo completoAs a key member of the Critical Care division at BD, the Customer Service Director will provide strategic leadership and direction to the Customer Service organization. This role will focus on delivering exceptional customer experiences across all business verticals, both internally and externally.Key Responsibilities:Participate in regional projects of...
-
Customer Service Director
hace 1 semana
Valencia, Valencia, España Bd A tiempo completoJob Description:As a key member of the Critical Care division at BD, we are seeking a highly skilled and experienced Customer Service Director to lead our Customer Service organization. This is an exciting opportunity to join a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics, and the...
-
Customer Service Director
hace 1 semana
Valencia, Valencia, España Bd A tiempo completoJob Description:As a key member of the Critical Care division at BD, we are seeking a highly skilled Customer Service Director to lead our Customer Service organization. This is an exciting opportunity to provide overall leadership and direction to our team, with a focus on delivering exceptional customer experiences across all business verticals.Key...
-
Customer Care
hace 2 semanas
Valencia, Valencia, España Mytheresa A tiempo completoJob Title:Customer Care & Fashion AdvisorAbout the Role:We are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.Key Responsibilities:Advisory and support services for our...
-
Customer Care
hace 2 semanas
Valencia, Valencia, España Mytheresa A tiempo completoJob Title:Customer Care & Fashion AdvisorAbout the Role:We are seeking a highly skilled Customer Care & Fashion Advisor to join our team in Barcelona. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service to our international premium clients.Key Responsibilities:Advisory and support services for our...
-
Customer Service Representative
hace 1 semana
Valencia, Valencia, España Doctena A tiempo completoAbout the Role:We are seeking a highly skilled Customer Care Officer to join our team at Doctena. As a key member of our customer service team, you will play a vital role in ensuring that our patients and doctors receive exceptional support and service.Key Responsibilities:Provide timely and effective support to customers via phone, chat, or ticketing...
-
Customer Service Leadership Manager
hace 1 semana
Valencia, Valencia, España Bd A tiempo completoAs a key member of the Critical Care division at BD, the Customer Service Leadership Manager will provide overall leadership and direction to the Customer Service organization. This role will focus on delivering a customer experience across all business verticals for both external and internal customers.Key Responsibilities:Participate in and represent...
-
Senior Manager, Technical Services, Critical Care
hace 2 semanas
Valencia, Valencia, España Edwards Lifesciences A tiempo completoJob Summary:As a Senior Manager, Technical Services, Critical Care, you will be responsible for managing the service center operations to support business and quality objectives. This includes managing and overseeing the work of assigned service center team, driving a culture of excellence and continuous improvement, and ensuring employees' safety.Key...
-
Customer Service Representative
hace 3 semanas
Valencia, Valencia, España Avantio A tiempo completoAbout AvantioAvantio is a leading global provider of solutions, services, and technological tools for the holiday rental industry. With over 20 years of experience, we strive to provide dynamic and innovative cloud-based technology solutions to meet the growing needs of agencies in the sector.Job DescriptionWe are seeking a highly motivated and enthusiastic...
-
Customer Service Representative
hace 3 semanas
Valencia, Valencia, España Avantio A tiempo completoAbout AvantioAvantio is a leading global provider of solutions, services, and technological tools for the holiday rental industry. With over 20 years of experience, we strive to provide dynamic and innovative cloud-based technology solutions to meet the growing needs of agencies in the sector.Job DescriptionWe are seeking a highly motivated and enthusiastic...
-
Customer Service Representative
hace 3 semanas
Valencia, Valencia, España Avantio A tiempo completoAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Customer Care team for the French market. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries via email, chat, and video callsManage and resolve...
-
Customer Service Representative
hace 3 semanas
Valencia, Valencia, España Avantio A tiempo completoAbout the RoleWe are seeking a highly motivated and enthusiastic individual to join our Customer Care team for the French market. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries via email, chat, and video callsManage and resolve...
-
Customer Service Manager
hace 3 semanas
Valencia, Valencia, España G-Star A tiempo completoAbout G-StarWe're a denim-driven company that's passionate about innovation and progress. Our DNA is rooted in creativity, curiosity, and care for people and the planet. We're always looking for talented individuals who share our vision and are eager to make a difference.Job Title: Customer Service ManagerWe're seeking a skilled Customer Service Manager to...
-
Customer Service Manager
hace 3 semanas
Valencia, Valencia, España G-Star A tiempo completoAbout G-StarWe're a denim-driven company that's passionate about innovation and progress. Our DNA is rooted in creativity, curiosity, and care for people and the planet. We're always looking for talented individuals who share our vision and are eager to make a difference.Job Title: Customer Service ManagerWe're seeking a skilled Customer Service Manager to...
-
Valencia, Valencia, España Edwards Lifesciences A tiempo completoJob Summary:We are seeking a highly skilled Senior Manager, Technical Services, Critical Care to lead our technical services team. The successful candidate will be responsible for managing the service center operations to support business and quality objectives.Key Responsibilities:Manage and oversee the work of assigned service center team.Drive a culture...
-
Customer Service Representative
hace 3 semanas
Valencia, Valencia, España Blu Selection A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Customer Care Consultant to join our team in Valencia. As a Customer Care Consultant, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various communication channels.Assist...
Customer Service Rep Critical Care
hace 3 meses
For over 50 years, the Critical Care business within Edwards has operated at the intersection of groundbreaking medical innovation and improved patient care. Put simply, we exist because we're committed to creating a world where every patient who should be monitored will be monitored with smart technology.
If you're eager to contribute your expertise and commitment to Critical Care's mission, we invite you to explore these career opportunities. Those who join us or continue their current journey within Critical Care will play their own part in improving the quality of care and outcomes for millions of patients around the world.
Appendix:
On June 3, 2024, Edwards announced that it had entered into a definitive agreement to sell its Critical Care product group to BD (Becton, Dickinson and Company) (NYSE: BDX). It remains business as usual at Edwards until the transaction closes. More information on Edwards' announcement about the acquisition can be found here:
Provides customer service support to customers utilizing effective relationship management skills.
Key Responsibilities:
• Order Management
a. Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
b. Based on customer request checking the availability of the inventory
c. Follow up with the customer
d. Backorder reporting
e. Processing the orders of consignment stock
f. Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
g. Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
h. Ship to creation and maintenance in address book
• Complaint management
a. Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
b. Coordination of FCA
• Additional office duties such as archiving and categorizing relevant documents
• Other:
a. If applicable basic EDI administration
b. May potentially act as a part of super-user network for JDE and SFDC
• Participation moderately complex one time projects aiming for improving the quality of service and effectiveness of customer service department
• May potentially act as a trainer and mentor of less experienced colleagues
Education and Experience:
H.S. Diploma or equivalent of 2 years of prior related experience required and Bachelor's Degree Preferred
Additional Skills:
• Advanced computer skills including usage of MS Office Suite
• Experience with an ERP software (e.g. JDE) preferred
• Good written and verbal communication skills and interpersonal relationship skills
• Ability to work in a fast paced environment
• Availability to work under pressure
• Good problem-solving and critical thinking skills
• Ability to work effectively in a cross-functional team environment
• Ability to manage confidential information with discretion
• Excellent customer service skills with ability to negotiate and resolve difficult situations
• Excellent problem-solving skills
• Ability to build and maintain strong relationships across the organization to influence and achieve objectives
• Ability to prioritize competing objectives in a fast paced environment
• Critical thinking and challenging status quo
• Basic organizational skills
• Availability to travel for shorter period of time
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
