Customer Service Manager

hace 2 días

Valencia, Valencia, España G-Star A tiempo completo
About G-Star

We're a denim-driven company that's passionate about innovation and progress. Our DNA is rooted in creativity, curiosity, and care for people and the planet. We're always looking for talented individuals who share our vision and are eager to make a difference.

Job Title: Customer Service Manager

We're seeking a skilled Customer Service Manager to lead our customer support teams and drive exceptional customer experiences. As a key member of our team, you'll be responsible for providing best-in-class customer service, inspiring your team to deliver outstanding results, and collaborating with our partners to improve our customer journey.

Key Responsibilities:
  • Develop and implement customer service strategies to ensure fast resolution of customer problems and consistent brand messaging.
  • Manage our in-house and external customer support teams to ensure effective and timely customer service.
  • Work closely with our Customer Experience and Digital Development teams to identify risks and opportunities and build strategies to improve the overall customer experience through technology.
  • Monitor social comments and handle agent escalations to ensure customer satisfaction.
  • Collaborate with our Trade, Development, Payments, and Logistics teams to identify, troubleshoot, and resolve customer issues at pace.
Requirements:
  • Proven experience in customer service management with a focus on delivering exceptional customer experiences.
  • Strong leadership and coaching skills to inspire and develop your team.
  • Ability to work closely with cross-functional teams to drive business results.
  • Excellent communication and problem-solving skills.

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