Customer Service Manager

hace 3 días


Valencia, Valencia, España Reconocida empresa A tiempo completo
{"title": "Customer Service Manager", "description": "Customer Service Manager

At Reconocida empresa, we're looking for a skilled Customer Service Manager to join our team. As a key member of our customer experience team, you'll be responsible for delivering exceptional customer service and support to our customers.

Key Responsibilities:
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Manage and lead a team of customer service representatives to ensure excellent customer service delivery.
  • Collaborate with cross-functional teams to identify and resolve customer issues.
  • Analyze customer feedback and data to inform customer service improvements.
  • Develop and maintain customer service processes and procedures to ensure consistency and efficiency.
Requirements:
  • Bachelor's/Master's degree in a related field.
  • 5+ years of experience in customer service or a related field.
  • Proven track record of delivering exceptional customer service and improving customer satisfaction.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We're looking for a customer-focused and results-driven individual who is passionate about delivering exceptional customer service. If you're a motivated and experienced customer service professional, we'd love to hear from you"}


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