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Customer Service Representative
hace 2 meses
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team in Valencia. As a key member of our sales and support team, you will be responsible for delivering exceptional customer experiences and driving sales growth.
Key Responsibilities- Mainly handle inbound customer inquiries and provide timely and effective solutions.
- Handle outbound calls to resolve customer issues and promote cross-selling and up-selling opportunities.
- Quote creation and follow-up with a proactive and service-oriented attitude.
- Ensure personal knowledge of the product portfolio and post-sales processes are maintained.
- Initiate and manage customer post-sales related tasks, including order cancellations, claims management, order and delivery follow-up, refund requests, and escalations.
- Proficient or bilingual level of German and advanced English language skills.
- Minimum 1-year relevant experience in sales and customer service.
- Strong communication, customer-facing, and customer care skills.
- Knowledge of sales techniques, including up-selling and cross-selling.
- Achievement and target-oriented, customer-driven, and motivated to work in sales.
- IT knowledge and technical understanding.
- Ability to listen to customers and conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
- Full-time 39 hours/week permanent contract.
- Salary: up to 2000 euros gross/year.
- Great office location in Barcelona.
- Friends hunting (referral) bonus.
- Full paid training about the company and the project.
- Career development program and specialized courses.
