Customer Service Representative

hace 2 días

Valencia, Valencia, España Q2 A tiempo completo
Job Title: Customer Service B2B E-Commerce American Native Speaker

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative for our B2B E-Commerce platform. As a Native English Speaker, you will be responsible for providing exceptional customer service to our American clients, handling all aspects of order management, and ensuring a seamless shopping experience.

Key Responsibilities:
  • Provide top-notch customer service to American clients via phone, email, and chat
  • Manage orders from receipt to delivery, ensuring timely and accurate processing
  • Collaborate with internal and external teams to resolve order-related issues
  • Initiate and follow up with new customers to ensure a positive experience
  • Answer product-related and general inquiries, providing accurate and helpful information
  • Stay up-to-date with product information and company developments
  • Assist with operational and administrative tasks as needed
  • Support quality assurance and share client feedback to improve our services
Requirements:
  • Fashion E-Commerce sales and customer service experience
  • Outstanding fashion selling behaviors, listening, and responding to customer needs
  • Client-centric mentality, with a focus on delivering exceptional service
  • Detail-oriented, with a strong ability to prioritize and multitask
  • Positive can-do attitude, with a resourceful and creative approach to problem-solving
  • Excellent written and verbal skills, with a strong ability to communicate effectively
  • Computer proficient, with experience using Microsoft Suite
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for growth and professional development
  • A competitive salary and benefits package
  • The chance to work with a leading fashion brand in the E-Commerce industry

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