Customer Service Sales Representative

hace 5 días

Valencia, Valencia, España Webhelp Spain A tiempo completo
{"title": "Customer Service Sales Representative", "description": "Unlock Your Potential in Customer Service

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced sales environment? We're seeking a skilled Customer Service Sales Representative to join our team in Valencia, Spain.

Key Responsibilities:
  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests
  • Handle outbound calls when necessary to solve issues with customers and different internal business units
  • Quote creation and follow-up with cross-selling/up-selling and a proactive and service attitude
  • Ensure personal knowledge of the Store portfolio and Post-sales process are maintained
  • Initiate & manage Customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations
Requirements:
  • Proficient or bilingual level of German and advanced English skills
  • Minimum 1-year relevant experience in sales and customer service
  • Strong communication, customer-facing, and customer care skills
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
  • Achievement and target-oriented, customer-driven, and motivated to work in sales
  • IT knowledge and technical understanding
  • Real capability to listen to customers
  • Conduct effective qualification skills to ensure a comprehensive understanding of customer needs
What We Offer:
  • Full-time 39 hours/week permanent contract
  • Salary: up to 2000 euros gross/year
  • Great office location in Barcelona
  • Friends hunting (referral) bonus
  • Full-paid training about the company and the project
  • Career development program and specialized courses

We're committed to creating a diverse, inclusive, and authentic workplace for everyone. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced sales environment, we encourage you to apply.

", "lang_code": "en-US"}

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