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Customer Experience Manager
hace 2 meses
We are seeking a highly skilled Customer Service Manager to join our team at G-Star. As a key member of our organization, you will be responsible for delivering exceptional customer experiences across multiple channels, including phone, chat, social media, and email.
Key Responsibilities- Develop and implement customer service strategies to drive business growth and customer satisfaction
- Lead and manage a team of customer support agents to ensure timely and effective issue resolution
- Collaborate with cross-functional teams to identify and prioritize customer pain points and opportunities for improvement
- Monitor and analyze customer feedback and sentiment to inform business decisions
- Stay up-to-date with industry trends and best practices in customer service and experience
- Proven experience in customer service management, preferably in a fast-paced and dynamic environment
- Strong leadership and team management skills, with the ability to motivate and develop high-performing teams
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders
- Ability to analyze complex data and make informed business decisions
- Fluency in English and Spanish, with proficiency in other languages a plus
As a Customer Service Manager at G-Star, you will have the opportunity to work with a talented and passionate team, driving innovation and excellence in customer experience. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
