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Customer Service Representative
hace 2 meses
Helloprint is a leading e-commerce company that specializes in providing high-quality printing services to businesses and individuals. We are committed to delivering exceptional customer experiences and building strong relationships with our clients.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing top-notch customer service, resolving customer complaints, and ensuring that our customers have a positive experience with our company.
Key Responsibilities- Customer Service: Provide exceptional customer service to our clients via phone, email, and chat, ensuring that their queries are resolved promptly and efficiently.
- Product Knowledge: Develop and maintain in-depth knowledge of our products and services, enabling you to provide accurate and helpful information to customers.
- Problem-Solving: Identify and resolve customer complaints in a timely and professional manner, ensuring that our customers are satisfied with the outcome.
- Team Collaboration: Work closely with our sales, marketing, and operations teams to ensure seamless communication and collaboration, resulting in improved customer satisfaction and loyalty.
- Language Skills: Fluency in English, both verbal and written, is essential for this role.
- Education: A bachelor's or master's degree is required, and you must be able to provide a University agreement.
- Availability: You must be available for a minimum period of 20 weeks.
- Experience: Previous experience in customer service is a plus, but not required.
- Skills: Solution-oriented mindset, excellent problem-solving skills, and a dynamic and flexible personality are essential for this role.
- Great Place To Work: Helloprint is a Great Place To Work - Certified company, offering a unique culture and challenges at a fast-growing e-commerce company.
- Dynamic Environment: Our company has a dynamic, entrepreneurial, and international environment, with 34 nationalities and an average age of 30.
- Opportunities for Growth: We offer opportunities to grow and design yourself in a fast-paced learning curve.
We provide support with Spanish administration processes and relocation, as well as a great community of like-minded young professionals in Valencia. We also offer the best events, Friday drinks, and free Spanish classes. Breakfast, lunch, and healthy snacks are on us, ensuring you have everything you need to stay energized throughout the day.
