Customer Experience Specialist
hace 6 días
Helloprint is a leading e-commerce company that specializes in providing high-quality printing services to businesses and individuals. We are committed to delivering exceptional customer experiences and building strong relationships with our clients.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist. In this role, you will be responsible for providing top-notch customer service, resolving customer complaints, and ensuring that our customers have a positive experience with our company.
Key Responsibilities- Provide exceptional customer service via phone, email, and chat;
- Help customers find the right products and services by proactively assisting them online and offline;
- Resolve customer complaints and issues in a timely and professional manner;
- Collaborate with internal teams to ensure seamless customer experiences;
- Stay up-to-date with company policies and procedures to provide accurate information to customers;
- Participate in training and development programs to enhance customer service skills;
- Meet or exceed customer satisfaction targets and key performance indicators;
- Fluency in English, both verbally and written;
- Bachelor's or master's degree and ability to provide a University agreement;
- Availability for a minimum period of 20 weeks;
- Experience in customer service is a plus;
- Speaking Dutch is a plus;
- Solution-oriented mindset and ability to excel in problem-solving;
- Dynamic and flexible personality;
- Willingness to relocate or already based in Valencia;
- A dynamic and entrepreneurial work environment;
- Opportunities for growth and development;
- Competitive salary and benefits package;
- Free Spanish classes and cultural immersion opportunities;
- Relocation support and assistance;
- A fun and supportive team environment;
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application.
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