Customer Experience Specialist

hace 6 días


Valencia, Valencia, España Helloprint A tiempo completo
About Helloprint

Helloprint is a leading e-commerce company that specializes in providing high-quality printing services to businesses and individuals. We are committed to delivering exceptional customer experiences and building strong relationships with our clients.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Customer Experience team as a Customer Experience Specialist. In this role, you will be responsible for providing top-notch customer service, resolving customer complaints, and ensuring that our customers have a positive experience with our company.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and chat;
  • Help customers find the right products and services by proactively assisting them online and offline;
  • Resolve customer complaints and issues in a timely and professional manner;
  • Collaborate with internal teams to ensure seamless customer experiences;
  • Stay up-to-date with company policies and procedures to provide accurate information to customers;
  • Participate in training and development programs to enhance customer service skills;
  • Meet or exceed customer satisfaction targets and key performance indicators;
Requirements
  • Fluency in English, both verbally and written;
  • Bachelor's or master's degree and ability to provide a University agreement;
  • Availability for a minimum period of 20 weeks;
  • Experience in customer service is a plus;
  • Speaking Dutch is a plus;
  • Solution-oriented mindset and ability to excel in problem-solving;
  • Dynamic and flexible personality;
  • Willingness to relocate or already based in Valencia;
What We Offer
  • A dynamic and entrepreneurial work environment;
  • Opportunities for growth and development;
  • Competitive salary and benefits package;
  • Free Spanish classes and cultural immersion opportunities;
  • Relocation support and assistance;
  • A fun and supportive team environment;

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, please submit your application.



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