Customer Service Sales Representative

hace 5 días

Valencia, Valencia, España Minacs A tiempo completo

About the Role:

We are seeking a highly motivated and customer-focused Sales and Customer Service Representative to join our team at Minacs. As a Sales and Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service to our clients.

Key Responsibilities:

  • Mainly handle inbound activity (calls, emails, chat, tasks) of customer post-sales requests
  • Handle outbound calls when necessary to solve issues with customers and different internal business units
  • Quote creation and follow up with cross-selling / up-selling and a proactive and service attitude
  • Ensure personal knowledge of the Store portfolio and Post sales process's are maintained
  • Initiate & manage Customer post-sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations

Requirements:

  • Have a proficient or bilingual level of German and are advanced in English
  • Have strong communication, customer-facing, and customer care skills
  • Have knowledge of sales techniques (up-/cross-selling, objection handling, etc)
  • Are achievement and target-oriented, customer-driven, and motivated to work in sales
  • Have IT knowledge and technical understanding
  • Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs

What We Offer:

  • Full-time 39 hours/week permanent contract
  • Great office location
  • Friends hunting (referral) bonus
  • Full paid training about the company and the project you will be working on
  • Career development program and specialized courses

About Us:

Minacs is a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries.

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