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Customer Service Representative in Valencia
hace 2 meses
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Blu Selection in Valencia. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our B2B clients, supporting them in their mission to plan their financial future.
Key Responsibilities:
- Support B2B customers through various communication channels, including email, chat, and phone
- Collaborate with colleagues to improve the customer experience and develop innovative solutions
- Troubleshoot and resolve customer inquiries and issues in a timely and professional manner
- Monitor and improve business processes to enhance customer journey and satisfaction
- Flag and escalate customer queries and develop suitable solutions
Requirements:
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Minimum MBO4 diploma, background in IT/finance/economy is a plus
- Excellent communication and problem-solving skills
- Proactive and solution-oriented approach
What We Offer:
- Yearly gross salary of €19,200
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills: communication, innovation, and implementation of new technology
- Free lunch and breakfast at the office
- An international, close working environment with 24 nationalities
About Us:
Blu Selection is a refreshing start-up environment based in Valencia, offering a great atmosphere and chances to grow. We are not an outsourcing customer service department, but rather a co-scaling start-up that supports other businesses.
