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Customer Service Representative
hace 2 meses
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Optics Sector. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.
Key Responsibilities- Customer Support: Provide top-notch support to customers via various communication channels, ensuring their needs are met and exceeded.
- Problem-Solving: Troubleshoot and resolve customer complaints and issues in a fair and efficient manner.
- Process Improvement: Collaborate with colleagues to identify areas for improvement and implement changes to enhance the customer experience.
- Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless customer support.
- Team Collaboration: Work closely with the customer support team to achieve shared goals and objectives.
- Language Proficiency: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
- Education: Minimum MBO4 diploma.
- Technical Skills: Competency in using computers and relevant software applications.
- Soft Skills: Excellent communication skills, proactive, solution-oriented, and interested in working in an ambitious team.
- Competitive Salary: Yearly gross salary of €18,000.
- Professional Development: Opportunities to improve your professional skills, including communication, innovation, and implementation of new technology.
- Work-Life Balance: A dynamic and close working environment with 24 nationalities, offering a great atmosphere and chances to grow.
We are a refreshing start-up environment based in Valencia, Spain, dedicated to co-scaling Start-ups and supporting Customer Service Departments. Our company culture values innovation, teamwork, and customer satisfaction. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.