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Customer Experience Specialist
hace 2 meses
We are seeking a highly skilled Customer Service Representative to join our team at Blu Selection in Valencia. As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and support to our clients in the optics sector.
Key Responsibilities- Customer Support: Provide timely and effective support to customers through various communication channels, ensuring their needs are met and issues are resolved.
- Process Improvement: Collaborate with colleagues to identify areas for improvement and implement changes to enhance the customer experience.
- Troubleshooting and Escalation: Troubleshoot customer queries and escalate complex issues to ensure timely resolution.
- Payment Inquiries: Handle payment inquiries from sellers and buyers through various client platforms.
- Trustpilot Reviews: Monitor and respond to Trustpilot reviews to maintain a high level of customer satisfaction and improve overall company NPS.
- Business Process Mapping: Map and improve business processes to enhance the customer journey and satisfaction.
- Language Proficiency: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
- Education: Minimum MBO4 diploma.
- Technical Skills: Competency in using computers.
- Communication Skills: Excellent communication skills.
- Problem-Solving Skills: Proactive and solution-oriented.
- Teamwork: Interested in working in an ambitious team.
- Yearly Gross Salary: €18,000.
- Professional Development: Opportunities to improve professional skills, including communication, innovation, and implementation of new technology.
- Work-Life Balance: Free lunch and breakfast at the office, as well as opportunities for fitness and mindfulness.
- International Environment: Work in a close-knit, international team with 24 nationalities.
