Customer Service Representative

hace 5 días

Valencia, Valencia, España Cabka Group Gmbh A tiempo completo

About Cabka Group Gmbh

Cabka Group Gmbh is a leading manufacturer of recycled plastic pallets and large containers. We are committed to providing innovative solutions for shipping goods around the world.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Support the field service team in the area of responsibility, including data management in CRM systems.
  • Process orders from order confirmation to handover to logistics/shipping and final invoicing.
  • Provide telephone communication and written correspondence with customers.
  • Create and actively track outstanding sales offers.
  • Contribute to a smooth process from the preparation of the offer to the delivery of the goods.
  • Provide telephone advice to existing and potential customers on product issues.
  • Enter and coordinate delivery schedules.
  • Create offers and statistics.
  • Support in handling complaints.
  • Address customers in the event of payment delays.

Requirements

  • Bachelor's degree in Business Economics, Organization Management, Digital Management, or Supply Chain.
  • Strong experience in Customer Service/Backoffice Management.
  • Very good spoken and written German mandatory.
  • Fluent spoken and written English.
  • Willing to travel abroad 30% of the time.
  • Experience in B2B business/industrial environment beneficial.
  • Experience in international matrix environment a plus.
  • Outcome-oriented approach and analytical skills.
  • Ability to work independently, as well as part of a team in a fast-paced environment.
  • Independent, self-motivated, and structured work style.
  • Strong communication skills (internal and externally).
  • Persistence mixed with a high level of motivational skills and enthusiasm.
  • Intercultural competence.

What We Offer

  • Passion, a sense of responsibility, mutual appreciation, and respect as cornerstones of our corporate culture.
  • An exciting job with the premier manufacturer of recycled plastic pallets and large containers.
  • Dedication and joy in our day-to-day work.
  • Responsibility and space for creative ideas.
  • Secure long-term employment.
  • Individual, international development opportunities with interesting career prospects.
  • Attractive compensation package.
  • Modern technical equipment.

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