Customer Experience Agent
hace 4 meses
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.
Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results – although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common.
Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks. Knowledge is required for the application of practical methods and techniques, work procedures and processes.
Solutioning is through a choice between known alternatives, within the area of expertise and the leader will evaluate the appropriateness and effectiveness of the solution.
The job requires previous work experience in a related area, or practical knowledge obtained via advanced education.
Leaders at this level manage employees day-to-day and set priorities to ensure task completion.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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Customer Experience Representative
hace 2 semanas
Madrid, Madrid, España The Learning Experience #377 A tiempo completoAbout The Learning Experience #377We are a leading provider of innovative solutions for the hospitality industry, dedicated to helping businesses streamline and achieve growth. Our purpose-built technology and industry-wide expertise enable us to deliver the best value to our customers.We are proud to be an Equal Opportunity Employer, committed to providing...
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Customer Experience Representative
hace 2 semanas
Madrid, Madrid, España The Learning Experience #377 A tiempo completoAbout The Learning Experience #377We are a leading provider of innovative solutions for the hospitality industry, dedicated to helping businesses streamline and achieve growth. Our purpose-built technology and industry-wide expertise enable us to deliver the best value to our customers.We are proud to be an Equal Opportunity Employer, committed to providing...
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Customer Experience Specialist
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Madrid, Madrid, España Walters People A tiempo completoAbout the RoleAt Wellhub, we're committed to delivering exceptional customer experiences. As a Customer Experience Agent, you'll play a vital role in providing top-notch support to our users and gym partners in Spain and Italy.Your ResponsibilitiesIdentify and assess customer needs to ensure satisfactionManage customer communications and respond to requests...
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Customer Experience Specialist
hace 5 días
Madrid, Madrid, España Walters People A tiempo completoAbout the RoleAt Wellhub, we're committed to delivering exceptional customer experiences. As a Customer Experience Agent, you'll play a vital role in providing top-notch support to our users and gym partners in Spain and Italy.Your ResponsibilitiesIdentify and assess customer needs to ensure satisfactionManage customer communications and respond to requests...
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Customer Experience Specialist
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Customer Experience Agent with Multilingual Skills
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Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout MSX InternationalMSX International is a leading provider of automotive consultancy services, with over 500 professionals in Spain and Portugal. We work with major brands to improve customer business processes and results.Our Customer Experience TeamWe're a proactive and dynamic team that contributes ideas, makes decisions, and collaborates to deliver...
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Customer Experience Agent with Multilingual Skills
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Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout MSX InternationalMSX International is a leading provider of automotive consultancy services, with over 500 professionals in Spain and Portugal. We work with major brands to improve customer business processes and results.Our Customer Experience TeamWe're a proactive and dynamic team that contributes ideas, makes decisions, and collaborates to deliver...
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Customer Experience Agent with Multilingual Expertise
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Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Agent to join our team at MSX International. As a key member of our Customer Experience area, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesRespond to customer inquiries via phone and email, providing timely and effective solutions to their...
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Customer Experience Agent with Multilingual Expertise
hace 1 semana
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Agent to join our team at MSX International. As a key member of our Customer Experience area, you will play a vital role in delivering exceptional service to our customers.Key ResponsibilitiesRespond to customer inquiries via phone and email, providing timely and effective solutions to their...
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Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Agent to join our team at MSX International. As a key member of our Customer Experience area, you will play a crucial role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone and...
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Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Experience Agent to join our team at MSX International. As a key member of our Customer Experience area, you will play a crucial role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries via phone and...
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Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout MSX InternationalMSX International is a leading provider of automotive consultancy services, with over 500 professionals in Spain and Portugal. We work with major brands to improve customer business processes and results.Our Customer Experience TeamWe are a proactive and dynamic team that contributes ideas, makes decisions, and collaborates to provide...
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Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout MSX InternationalMSX International is a leading provider of automotive consultancy services, with over 500 professionals in Spain and Portugal. We work with major brands to improve customer business processes and results.Our Customer Experience TeamWe are a proactive and dynamic team that contributes ideas, makes decisions, and collaborates to provide...
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Customer Experience Agent
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Madrid, Madrid, España Gympass A tiempo completoAbout the OpportunityWe are seeking a highly skilled Customer Experience Agent to join our international Customer Experience team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesAnswer customer inquiries and manage...
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Customer Experience Agent
hace 2 semanas
Madrid, Madrid, España Gympass A tiempo completoAbout the OpportunityWe are seeking a highly skilled Customer Experience Agent to join our international Customer Experience team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.Key ResponsibilitiesAnswer customer inquiries and manage...
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Customer Services Agent
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Customer Experience Director
hace 2 semanas
Madrid, Madrid, España Impulsyn A tiempo completoJob SummaryWe are seeking a highly experienced and skilled Customer Experience Director to lead our team of experts in delivering exceptional customer experiences across multiple markets. As a key member of our leadership team, you will be responsible for driving customer-centric strategies and initiatives that drive business growth and customer...
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Customer Experience Director
hace 2 semanas
Madrid, Madrid, España Impulsyn A tiempo completoJob SummaryWe are seeking a highly experienced and skilled Customer Experience Director to lead our team of experts in delivering exceptional customer experiences across multiple markets. As a key member of our leadership team, you will be responsible for driving customer-centric strategies and initiatives that drive business growth and customer...
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Customer Experience Director
hace 5 días
Madrid, Madrid, España Impulsyn A tiempo completoGlobal Lead Customer ExperienceThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving strategic initiatives to enhance customer satisfaction and loyalty across 3 markets.Main Responsibilities:Create and execute engagement strategies, taking ownership of key performance indicators (KPIs) such as...
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Customer Experience Director
hace 5 días
Madrid, Madrid, España Impulsyn A tiempo completoGlobal Lead Customer ExperienceThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving strategic initiatives to enhance customer satisfaction and loyalty across 3 markets.Main Responsibilities:Create and execute engagement strategies, taking ownership of key performance indicators (KPIs) such as...
