Customer Experience Director

hace 5 días

Madrid, Madrid, España Impulsyn A tiempo completo
Global Lead Customer Experience

The Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement, driving strategic initiatives to enhance customer satisfaction and loyalty across 3 markets.

Main Responsibilities:
  • Create and execute engagement strategies, taking ownership of key performance indicators (KPIs) such as churn, upsell, and downsell.
  • Lead, develop, and train a high-performing team, ensuring the professional growth of each member.
  • Collaborate with cross-functional teams, including Product, Marketing, and Sales, to ensure seamless coordination and communication.
  • Own and improve the Customer NPS, defining actions to enhance the customer experience and service quality.
  • Support and assist clients, working closely with the Support Lead to ensure exceptional service.
Requirements:
  • 4+ years of experience in customer care/customer service, with at least 2+ years in a leadership position.
  • Previous experience in a startup is preferred.
  • Proven track record of successfully managing, coaching, and developing a team.
  • Data-driven with experience in customer service software and CRM tools.
  • Strong analytical and problem-solving skills, with a data-driven mindset.
  • Excellent verbal and written communication skills in English.
What We Offer:
  • Work on a disruptive project helping entrepreneurs and small businesses focus on what they love.
  • Opportunities for growth and professional development, and the chance to learn from all areas.
  • Be part of a startup that is growing internationally, where you can influence various teams and help shape the strategy of tomorrow.

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Customer Experience Director to lead our team of experts in delivering exceptional customer experiences across multiple markets. As a key member of our leadership team, you will be responsible for driving customer-centric strategies and initiatives that drive business growth and customer...

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job SummaryWe are seeking a highly experienced and skilled Customer Experience Director to lead our team of experts in delivering exceptional customer experiences across multiple markets. As a key member of our leadership team, you will be responsible for driving customer-centric strategies and initiatives that drive business growth and customer...

  • Executive Director, Customer Experience

    hace 2 semanas

    Madrid, Madrid, España Bynder Inc. A tiempo completo

    About Bynder Inc.Bynder Inc. is a leading provider of digital asset management solutions, empowering teams to conquer the chaos of proliferating content, touchpoints, and relationships. Our platform enables organizations to thrive by unifying and transforming the creation and sharing of assets, inspiring teams, delighting customers, and elevating...

  • Executive Director, Customer Experience

    hace 2 semanas

    Madrid, Madrid, España Bynder Inc. A tiempo completo

    About Bynder Inc.Bynder Inc. is a leading provider of digital asset management solutions, empowering teams to conquer the chaos of proliferating content, touchpoints, and relationships. Our platform enables organizations to thrive by unifying and transforming the creation and sharing of assets, inspiring teams, delighting customers, and elevating...

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    **Job Summary**The Global Lead Customer Experience at Impulsyn will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Developing and executing engagement strategies to drive business growth across 3 markets.Building, leading, and developing a high-performing team of customer experience professionals, ensuring...

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    **Job Summary**The Global Lead Customer Experience at Impulsyn will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Developing and executing engagement strategies to drive business growth across 3 markets.Building, leading, and developing a high-performing team of customer experience professionals, ensuring...

  • Customer Experience Representative

    hace 2 semanas

    Madrid, Madrid, España The Learning Experience #377 A tiempo completo

    About The Learning Experience #377We are a leading provider of innovative solutions for the hospitality industry, dedicated to helping businesses streamline and achieve growth. Our purpose-built technology and industry-wide expertise enable us to deliver the best value to our customers.We are proud to be an Equal Opportunity Employer, committed to providing...

  • Customer Experience Representative

    hace 2 semanas

    Madrid, Madrid, España The Learning Experience #377 A tiempo completo

    About The Learning Experience #377We are a leading provider of innovative solutions for the hospitality industry, dedicated to helping businesses streamline and achieve growth. Our purpose-built technology and industry-wide expertise enable us to deliver the best value to our customers.We are proud to be an Equal Opportunity Employer, committed to providing...

  • Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job DescriptionThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Main TasksCreate engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop, and train a high-performing team, ensuring the professional...

  • Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job DescriptionThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Main TasksCreate engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop, and train a high-performing team, ensuring the professional...

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    **Job Summary**The Global Lead Customer Experience at Impulsyn will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Developing and executing engagement strategies to drive business growth across 3 markets.Building, leading, and developing a high-performing team of customer experience professionals, ensuring...

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    **Job Summary**The Global Lead Customer Experience at Impulsyn will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Developing and executing engagement strategies to drive business growth across 3 markets.Building, leading, and developing a high-performing team of customer experience professionals, ensuring...

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    **Job Summary**The Global Lead Customer Experience at Impulsyn will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Developing and executing engagement strategies to drive business growth across 3 markets.Building, leading, and developing a high-performing team of customer experience professionals, ensuring...

  • Customer Experience Director

    hace 2 semanas

    Madrid, Madrid, España Impulsyn A tiempo completo

    **Job Summary**The Global Lead Customer Experience at Impulsyn will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Developing and executing engagement strategies to drive business growth across 3 markets.Building, leading, and developing a high-performing team of customer experience professionals, ensuring...

  • Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job DescriptionThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Main TasksCreate engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop, and train a high-performing team, ensuring the professional...

  • Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job DescriptionThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Main TasksCreate engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop, and train a high-performing team, ensuring the professional...

  • Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job DescriptionThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Main TasksCreate engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop, and train a high-performing team, ensuring the professional...

  • Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    Job DescriptionThe Global Lead Customer Experience will oversee a team of 5 experts in Customer Experience and Engagement. Key responsibilities include:Main TasksCreate engagement strategies and take ownership of key engagement metrics (churn, upsell, downsell) across 3 markets.Build, lead, develop, and train a high-performing team, ensuring the professional...

  • Project Director

    hace 6 días

    Madrid Centro, Madrid, España Adobe A tiempo completo

    Join Adobe's Team as a Project DirectorWe're seeking a seasoned Project Director to lead our customer relationships and services engagements in the Western Region. As a key member of our team, you'll work closely with Adobe customers to understand their business needs and drive value realization through our industry-leading experience business...

  • Project Director

    hace 6 días

    Madrid Centro, Madrid, España Adobe A tiempo completo

    Join Adobe's Team as a Project DirectorWe're seeking a seasoned Project Director to lead our customer relationships and services engagements in the Western Region. As a key member of our team, you'll work closely with Adobe customers to understand their business needs and drive value realization through our industry-leading experience business...