Customer Experience Director

hace 5 días

Madrid, Madrid, España Impulsyn A tiempo completo

Job Summary

We are seeking a highly experienced and skilled Customer Experience Director to lead our team of experts in delivering exceptional customer experiences across multiple markets. As a key member of our leadership team, you will be responsible for driving customer-centric strategies and initiatives that drive business growth and customer satisfaction.

Key Responsibilities

  • Develop and execute customer experience strategies that align with our business objectives and drive customer loyalty.
  • Lead a team of customer experience experts in delivering high-quality customer experiences across multiple markets.
  • Collaborate with cross-functional teams, including Product, Marketing, and Sales, to ensure seamless customer experiences.
  • Develop and implement customer feedback mechanisms to drive continuous improvement and customer satisfaction.
  • Manage and analyze customer data to inform customer experience strategies and initiatives.
  • Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

Requirements

  • 4+ years of experience in customer experience leadership roles, with a proven track record of delivering customer-centric strategies and initiatives.
  • Strong leadership and management skills, with the ability to lead and develop high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal teams.
  • Strong analytical and problem-solving skills, with the ability to analyze customer data and drive business insights.
  • Experience with customer experience software and tools, such as Intercom and Hubspot.

What We Offer

  • A dynamic and fast-paced work environment with opportunities for growth and professional development.
  • A collaborative and supportive team culture with a focus on customer-centricity.
  • A competitive salary and benefits package, including opportunities for bonuses and stock options.

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