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Customer Experience Agent with Multilingual Skills
hace 2 meses
About MSX International
MSX International is a leading provider of automotive consultancy services, with over 500 professionals in Spain and Portugal. We work with major brands to improve customer business processes and results.
Our Customer Experience Team
We're a proactive and dynamic team that contributes ideas, makes decisions, and collaborates to deliver exceptional customer experiences. Our goal is to make each customer feel unique, special, and fully satisfied with our service.
Key Responsibilities
- Provide exceptional customer service via phone and email.
- Follow up with customers to ensure their queries are resolved.
- Issue reminder calls and follow up on incidents to achieve maximum satisfaction.
- Update databases, write reports, and provide insights.
Requirements
- Excellent command of English and strong language skills in French and Dutch.
- Ability to travel to our offices for training.
- Availability to work weekends and rotating schedules.
- Knowledge of document management and experience with dedicated platforms.
- Excellent oral and written communication skills.
What We Offer
- Be part of a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
- Access to a collective purchasing portal with great discounts for employees.
- Flexible remuneration plan, including medical insurance, transport card, meal card, and training.
- 23 working days according to collective agreement, plus 3 extra days.
- Internal training plan and additional incentives for employee referral programs, internal trainers, and new business opportunities.
About the Role
This is an exciting opportunity to join our Customer Experience team as a Customer Experience Agent with multilingual skills. If you're passionate about delivering exceptional customer experiences and have a strong command of English, French, and Dutch, we'd love to hear from you.
