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Customer Experience Agent
hace 2 meses
We are seeking a highly skilled Customer Experience Agent to join our international Customer Experience team based in Madrid, Spain. As a key member of our European CX team, you will be responsible for providing top-notch support to our users and gym partners in Spain and Italy.
Key Responsibilities- Answer customer inquiries and manage handover requests to ensure a seamless user experience.
- Deliver exceptional service by categorizing each interaction and identifying areas for improvement.
- Collaborate with multiple departments to support all processes and operations.
- Take ownership of customer complaints and provide effective solutions and alternatives.
- Manage the CRM system and updates to maintain accurate customer records.
- Proficient/Fluent level of Italian, Spanish, and English.
- Previous experience in customer service, helpdesk, or similar.
- Strong communication and interpersonal skills.
- Detailed-oriented and customer-focused.
- Ability to multitask and establish priorities.
- Positive attitude, proactive, and dynamic.
We are a wellness company committed to the health and well-being of our employees. Our benefits include:
- Wellhub: Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources.
- Fitness: Additional fitness subsidy to access onsite gyms and fitness studios.
- Flexible Work: Flexible hybrid and full remote work options, with a home office stipend and flexible work allowance.
- Flexible Schedule: Ability to adjust working hours based on personal schedule, time zone, and business needs.
- Paid Time Off: Minimum of 25 days paid holiday per year, with an additional day for each year of tenure.
- Parental Leave: % paid parental leave to all new parents and extended maternity leave.
- Career Growth: Outstanding opportunities for personal and career growth.
We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer.
