Customer Experience Specialist

hace 2 semanas

Madrid, Madrid, España Gympass A tiempo completo
Unlock Your Potential as a Customer Experience Agent

We're seeking a highly skilled and empathetic Customer Experience Agent to join our international team based in Madrid, Spain. As a key member of our European CX team, you'll be responsible for delivering exceptional support to our users and gym partners in Spain and Italy.

In this role, you'll be the voice of our brand, providing top-notch support through various channels, including email and chat. Your attention to detail, excellent communication skills, and ability to resolve complex issues will make a significant impact on our customers' experience.

You'll work closely with our global team to understand customer needs, identify areas for improvement, and implement changes to enhance our service. Your passion for delivering exceptional customer experiences and your ability to build strong relationships will be invaluable assets to our team.

As a Customer Experience Agent, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. We offer a comprehensive benefits package, including a Gold plan at no cost, flexible work arrangements, and a monthly flexible work allowance to help cover the costs of working from home.

Our offices are located in Germany, Italy, Netherlands, Portugal, Romania, Spain, and the UK, and you'll have the flexibility to work from any of these locations or remotely. We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates with a passion for delivering exceptional customer experiences.

Key Responsibilities:

  • Provide exceptional support to customers through various channels, including email and chat.
  • Resolve complex customer issues in a timely and professional manner.
  • Work closely with the global team to understand customer needs and identify areas for improvement.
  • Implement changes to enhance our service and improve customer satisfaction.
  • Build strong relationships with customers and colleagues to drive business growth.

Requirements:

  • Proficient/Fluent level of Italian, Spanish, and English.
  • Previous experience in customer service, helpdesk, or similar.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.

What We Offer:

  • A comprehensive benefits package, including a Gold plan at no cost.
  • Flexible work arrangements, including remote work options.
  • A monthly flexible work allowance to help cover the costs of working from home.
  • Opportunities for career growth and development in a dynamic and supportive environment.

We're an equal opportunities employer and welcome applications from candidates with a passion for delivering exceptional customer experiences. If you're a motivated and customer-focused individual who is passionate about making a difference, we'd love to hear from you

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