Customer Experience Specialist

hace 2 semanas

Madrid, Madrid, España Maersk A tiempo completo
Customer Experience Role at Maersk

Maersk is seeking a skilled Customer Experience Agent to join our team. As a Customer Experience Agent, you will play a critical role in providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Manage customer interactions through various channels, including phone, email, and chat.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to provide seamless customer experiences.
  • Develop and maintain knowledge of Maersk products and services to effectively address customer inquiries.

Requirements:

  • Previous experience in a customer-facing role, preferably in a logistics or transportation industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in using technology to manage customer interactions and data.

What We Offer:

  • A dynamic and inclusive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a global leader in the logistics industry.

Maersk is an equal opportunities employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive workplace where everyone feels valued and respected. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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